MTAS Staff

MTAS STAFF


Margaret Norris : Executive Director

Margaret Norris

Executive Director

(865) 974-9063 | 1610 University Ave., Knoxville, TN 37921
margaret.norris@tennessee.edu

Margaret Norris is a Municipal Management Consultant for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office.  Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, post graduate intern, finance director and city manager. Margaret graduated Magna Cum Laude from UTK with dual degrees in Psychology and Spanish and she earned a master of public administration from UTC.  She served as the Executive Director of the Tennessee City Management Association from 2004-2008.  She is a member of Phi Beta Kappa, the Tennessee City Management Association, the National Association of Parliamentarians, and the International City/County Management Association.

Frances Adams-O’Brien : Librarian

Frances Adams-O’Brien

Librarian

(865) 974-9842 | 1610 University Ave., Knoxville, TN 37921
frances.adams-obrien@tennessee.edu

Frances came to MTAS in 1999 from the Ringling School of Art and Design where she served as the Technical Services Librarian. This position provided many challenges as the library was bringing all operations up to industry standards and Frances’s goal was the bring the technical services operations in line with the latest practices and standards. Previous positions allowed (and expected) lots of exploration and learning related to the growing internet, website creation (yes, programming in HTML, by hand), taking advantage of the burgeoning field of online databases, and ultimately learning that library service would never be the same again with the advent of the internet, email and the web. Being at MTAS has certainly confirmed those experiences. Frances has been in a swift-moving stream of information services for her whole professional career and she continues to welcome new challenges and the opportunity to be of service to all colleagues at IPS. Master of Science in Information and Library Science, 1989, University of North Carolina, Chapel Hill, Bachelor of Arts, Sociology and Psychology, 1986, Warren Wilson College, Swannanoa, NC.

Stephanie Allen O’Hara : Legal Program Manager

Stephanie Allen O’Hara

Legal Program Manager

(865) 974-0411
stephanie.ohara@tennessee.edu

Stephanie Allen OHara joined MTAS staff in the Knoxville office as a legal consultant on January 1, 2010. Effective November 1, 2013, Stephanie became the Legal Program Manager at MTAS.  Stephanie graduated from the University of Tennessee, Knoxville with a bachelor’s in business administration. While pursuing her undergraduate degree, she interned with the U.S. Congress and Philip Morris USA. She received her Doctor of Jurisprudence and Master of Business Administration from the University of Tennessee, Knoxville. While in law school, Stephanie interned with Oak Ridge National Labs; Retired Judge James Beckner, Third Judicial District Criminal Court; Chancellor Telford Forgety, Jr., Fourth Judicial District; Judge Benjamin Strand, Jefferson County General Sessions; as well as several law firms. Prior to joining MTAS as a legal consultant, Stephanie served as a judicial clerk to Justice Sharon Lee on the Tennessee Supreme Court and Tennessee Court of Appeals. In her spare time, Stephanie enjoys volunteering with charities and many outdoor activities, including snow skiing, hiking, wakeboarding, and dragon boating.

David Angerer : Municipal Management Consultant

David Angerer

Municipal Management Consultant

(731) 425-9837 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
david.angerer@tennessee.edu

EDUCATION |  A.A., Belleville (Illinois) Area College, 1972 (General Studies)
B.S., Southern Illinois University at Edwardsville, 1974 (American History/Government)
M.P.A., University of Nebraska at Omaha, 1983  (Public Administration)
WORK HISTORY 1975-1976  |  Illinois Department of Conservation
1976-1985  |  Nebraska Department of Roads
1985-1988  |  City of West Bend, Iowa
1988-1994  |  City of Ste. Genevieve, Missouri
1994-2001  |  City of Maryville, Missouri
2001-Present  |  UT MTAS, Tennessee

Melissa Ashburn : Legal Consultant

Melissa Ashburn

Legal Consultant

(865) 974-0411
ashburnm@tennessee.edu
Rex Barton : Police Management Consultant

Rex Barton

Police Management Consultant

(865) 974-9837 | 1610 University Ave., Knoxville, TN 37921
rex.barton@tennessee.edu
Alana Berglund : Administrative Support Assistant

Alana Berglund

Administrative Support Assistant

(865) 974-0411 | 1610 University Ave., Knoxville, TN 37921
alana-lynn.berglund@tennessee.edu
Jeff Broughton : Municipal Management Consultant

Jeff Broughton

Municipal Management Consultant

(615) 532-4942 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
jeff.broughton@tennessee.edu

Jeff was hired as a municipal management consultant working out of the Nashville office in June 2013.  He covers Middle Tennessee from Nashville south to the Alabama state line.Prior to that, Jeff served as a city manager for 25 years and has over 35 years of combined municipal management experience in Tennessee, Kentucky, and Illinois.  Service as city manager include the Tennessee cities of Bristol (2004-2013) and Oak Ridge (1986-1995), as well as Henderson Kentucky (1995-2004).Jeff has a Master’s Degree in public administration from Southern Illinois University, Carbondale Illinois; as well as a BA in Political Science.He is 35-year member of the International City Management Association (ICMA) and has been a Credentialed Manager (ICMA-RC) continuously since inception of the ICMA-RC program in 2002.

Sherri Brown : Administrative Specialist II

Sherri Brown

Administrative Specialist II

(865) 974-3632 | 1610 University Ave., Knoxville, TN 37921
sherri.brown@tennessee.edu

Sherri  joined Institute for Public Service, Central Office January 2, 2007 as an Administrative Assistant. She relocated to MTAS November 5, 2012 to provide administrative support in  accounts payable. Sherri received a Paralegal Degree in May 2006.  Sherri was born in Northern  Indiana and in 1969 her family relocated to Ft. Davis, Texas and then later to El Paso, Texas. Clarence and  Sherri married February 17, 1976.  The Brown family moved to Knoxville in 1988.  Clarence and Sherri have  two daughters, (Kimberly and Rebecca), a son-in-law, (Jeffry), two grandsons, (Jacob and Jax), one granddaughter, (Karin).Sherri enjoys reading,  knitting and different kinds of needlework.  Disc Golf and bicycling provide her with much needed exercise.

Doug Brown : Administrative Specialist II

Doug Brown

Administrative Specialist II

(865) 974-9140 | 1610 University Ave., Knoxville, TN 37921
doug.brown@tennessee.edu

Doug has been with MTAS since 2006.  Currently an Administrative Specialist in the Training Department, he primarily works with the Municipal Management Academy and the Elected Officials Academy programs.Doug has an undergraduate degree in Political Science and a Master’s degree in Education from the University of Tennessee.In his spare time Doug likes traveling, sports and food.

Michelle Buckner : Administrative Specialist II

Michelle Buckner

Administrative Specialist II

(865) 974-9851 | 1610 University Ave., Knoxville, TN 37921
michelle.buckner@tennessee.edu
John Chlarson : Public Works Consultant

John Chlarson

Public Works Consultant

(731) 425-4785 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
john.chlarson@tennessee.edu

Jackson IPS Office ManagerSecretary, Tennessee Stormwater AssociationFormer Education Co-Chair,Tennessee Chapter of the American Public Works AssociationFormer Branch President, West Tennessee Branch, Tennessee Chapter of the American Public Works AssociationB.S., Civil Engineering, Tennessee Technological University, 1983John Chlarson has over 30 years’ experience in a wide variety of engineering applications, having worked for government, industry, and private consulting. He established and ran a materials testing laboratory approved by the Corps of Engineers and the Department of Energy.  He has also been the engineer in responsible charge for engineering offices for firms in both Tennessee and Kentucky. Mr. Chlarson was also a City Engineer, responsible, among other things, for a comprehensive Storm Water Management Program.  He has had extensive experience in the design, review, and implementation of storm water control structures and measures.John Chlarson was the lead in MTAS’s role as the prime contractor for the Tennessee Department of Environments and Conservation’s  EPA Construction Stormwater Initiative Grant to develop selection criteria and training programs for stormwater Qualified Local Programs. John assisted Robert Haley, (former) Assistant Manager of the Permit Section of the Division of Water Pollution Control, in developing Tennessee’s first Phase II Permit and NOI, and the Annual Report.  John also worked with Sidney J. Hemsley, J.D., in co-authoring a statewide Model Stormwater Ordinance and a statewide Model Stormwater Utility Ordinance for municipalities in the State of Tennessee.  John has also assisted in the presentation of several previous Phase II classes across the State of Tennessee.  He is actively involved in monitoring developments in the NPDES Phase II permit regulations, and is the lead contact on Phase II for the Municipal Technical Advisory Service.

Ralph Cross : Finance and Accounting Specialist

Ralph Cross

Finance and Accounting Specialist

(615) 532-4946 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
ralph.cross@tennessee.edu

Ralph has primary responsibility in the finance area for cities in Middle Tennessee and has written numerous publications dealing with finance related topics for distribution to municipal officials statewide.  In addition, he has co-developed and taught several finance courses for municipal officials in various educational programs sponsored by the University of Tennessee.  Before coming to MTAS, Ralph served eight years as the Secretary/Treasurer for the City of Lawrenceburg.  In 1998, he was named “Clerk of the Year” by the Tennessee Association of Municipal Clerks and Recorders (TAMCAR).  His experience prior to employment in the public sector includes general administration and engineering.  Ralph is a Certified Government Finance Manager and has an MBA in Finance and a Bachelor of Science in Engineering Technology from the University of Memphis. Ralph has two daughters, Kathryn Cross and Audrey Keown.  He also has one grandson, Liam, the son of Audrey and Grant Keown.

Steve Cross : Fire Management Consultant

Steve Cross

Fire Management Consultant

(615) 532-6827 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
steve.cross@tennessee.edu
Dana Deem : Municipal Management Consultant

Dana Deem

Municipal Management Consultant

(731) 425-4782| 605 Airways Blvd., Suite 109, Jackson, TN 38301
dana.deem@tennessee.edu

Dana grew up in the Washington DC. area.  After high school he enlisted in the Air Force and served 21 years, living overseas in the Philippines and Germany.  After the Air Force he went to work for the City of McKenzie, Tennessee as their City recorder and Finance Director.  Before joining the IPS staff in 2010, Dana served the City of Clifton, Tennessee as their City Manager.

Cyndy Edmonds : Specialist II

Cyndy Edmonds

Specialist II

(865) 974-9844 | 1610 University Ave. Knoxville, TN 37921
cyndy.edmonds@tennessee.edu

Cyndy Edmonds is no stranger to the Municipal Technical Advisory Service (MTAS). Having been an employee at the University of Tennessee for more than 23 years, Cyndy started her career as a production assistant in the Center for Telecommunications and Video (CTV) at the Institute for Public Service. During this season of her career, she took the opportunity to learn graphics and computer programming when CTV was branching out into the area of developing interactive CD-ROMs for agencies and other customers.  Over the past 13 years, Cyndy has been at the UT Office of Information of Technology (OIT) helping faculty members utilize technology on campus for the enhancement of classroom instruction. In addition, Cyndy has developed some excellent online courses and training for adult learners. As a trainer, she has taught faculty software applications such as Adobe Captivate, Photoshop, Audacity and Apple iMovie. In her new role as the online training specialist, Cyndy will work with MTAS Training Program Manager Macel Ely to determine how online learning might benefit the educational experience and professional development of Tennessee municipalities and their employees. Outside the office you can find Cyndy floating on a local river or lake in her kayak. Or you can find her at her studio on Mcalla Ave at Mighty MudCeramics; creating mugs, plates, bowls or any other crazy art she puts her mind to.  You may even see her selling her products at the Market Square Farmer’s market spring thru fall.

Paige Edwards : Administrative Court Specialist

Paige Edwards

Administrative Court Specialist

(615) 532-6827 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
paige.edwards@tennessee.edu
Kurt Frederick : Training Consultant

Kurt Frederick

Training Consultant

(615) 253-6385 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
kurt.frederick@tennessee.edu

Kurt Frederick is a training consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS). He has been with MTAS since 1999. Part of his duties include administering the state wide Municipal Administration Program, Municipal Management Academy, Administrative Hearing Officer training program and he also works with curriculum development involving all programs.Prior to joining UT, Kurt was coordinator of a National Science Foundation multi-disciplinary curriculum development grant for Nashville State Technical Institute. He also worked for the State of Tennessee Department of Finance Administration as an administrative budget analyst and was responsible for the law enforcement, judicial and military budgets. During his tenure with the department of Finance and Administration he administered the Federal Edward Bryne State and Local Law Enforcement Assistance grant program, which assisted in drug eradication.    Kurt has a Bachelor of Science in Business Administration from Memphis State University and his Master of Science in Human Resource Development from the University of Tennessee.

Nancy Gibons : Administrative Specialist II

Nancy Gibons

Administrative Specialist II

(865) 974-9846 | 1610 University Ave., Knoxville, TN 37921
nancy.gibson@tennessee.edu

Nancy Gibson has been working at MTAS for eight years in the Municipal Codes Department.  She works with cities and consultants regarding municipal codes and charters. Her duties include reviewing ordinances and compiling lists for inclusion in codes, producing new codes (and revisions) and compiling updates of existing municipal codes for cities. This includes markup, proofreading and all correspondence related thereto.Certifications include:CAP in November 2010 Communications Certification 2011 Customer Service Certification 2011 Supervisory Certification, Level 1 2013. Nancy does invoicing for the Municipal Codes Department and is proficient in Microsoft Word, Excel, Powerpoint, WordPerfect, Adobe Acrobat (full version), and Adobe Photoshop Pro.  She maintains the Municipal Codes Database.

John Grubbs : HR Consultant

John Grubbs

HR Consultant

(615) 532-2588 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
john.grubbs@tennessee.edu
Pat Hardy : Program Manager III

Pat Hardy

Program Manager III

(423) 854-9882 | 2112 North Roan St., Johnson City, TN 37601
pat.hardy@tennessee.edu

Pat grew up in New Jersey and attended East Tennessee State University earning undergraduate and graduate degrees (in City Management). He worked in the city management profession in Big Spring, Texas and in Blue Earth, Minnesota. Pat came to MTAS in 1989 working as a General Management Consultant in the Nashville office. He spent about 4-5 years there and has been in the Johnson City office since then. Pat is there with Rick Hall from CTAS and Dwaine Raper from CIS. He serves the cities in upper East Tennessee as a General Management Consultant and also serves as Program Manager for the General Management Consultant group. Pat lives in Elizabethton and is married to Bonita Hardy. They have two “great” kids, Frank and Evelyn Esther, and one “superb” granddaughter, Liliana Maria. For kicks Pat enjoys building (he recently finished a house he built for his daughter – after 4 1/2 years of work), occasional golf (he claims to be no good), occasional fishing (here too he claims to be no good), camping, and occasional guitar or mandolin playing (you guessed it, he claims to be no good). Pat attends Hopwood Christian Church and tries to stay involved there as much as possible. He is currently taking ballroom dance lessons one night a week with his wife. Again, he claims to be no good but because he gets to dance with his wife for an hour each week, he says “it’s great.”All in all Pat loves life, and very much enjoys and appreciates his job and working with the IPS family.

Brad Harris : Finance and Accounting Consultant

Brad Harris

Finance and Accounting Consultant

(423) 775-3577
brad.harris@tennessee.edu

Brad came to MTAS in 2012 after 5 years as the Finance Director for the City of Athens, TN. Before that he served as the Finance Director for Rhea County, TN.  Previously he worked for CPA firms in the Chattanooga and Tullahoma areas.  He has been a CPA since 2000.

Elisha Hodge : Legal Consultant

Elisha Hodge

Legal Consultant

(615) 532-6827 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
elisha.hodge@tennessee.edu
Gary Jaeckel : Municipal Management Consultant

Gary Jaeckel

Municipal Management Consultant

(615) 253-4814 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
gary.jaeckel@tennessee.edu

Gary is a Management Consultant based out of the Nashville office.  He works with 44 cities, mostly in upper Middle Tennessee including cities in Stewart, Houston, Montgomery, Dickson, Cheatham, Robertson, Sumner, Wilson, Trousdale, Macon and Smith Counties, along with the City of Columbia.  Gary came to work for MTAS in September, 1999 and has lived in Hendersonville more than 14 years.  Prior to coming to MTAS Gary worked in Illinois cities for nearly 14 years, moving from the Chicago suburbs of Elmhurst to Streamwood as an Assistant to City Managers; to Forsyth and Dwight where he was the Village Administrator.  Prior to entering the City Management profession Gary spent four years in the private sector.Gary has both his Bachelors in Political Science and Masters in Public Administration from Northern Illinois University.  Until retiring recently Gary spent many hours and years as a youth and High School Wrestling coach.  Being a youth coach allowed Gary to develop a skill set for coaching and facilitating meetings with elected officials.

Armintha Loveday : Administrative Specialist II

Armintha Loveday

Administrative Specialist II

(865) 974-9852 | 1610 University Ave., Knoxville, TN 37921
armintha.loveday@tennessee.edu

Armintha has worked at MTAS for over 35 years.  Her job as an administrative support person is constantly changing and challenging.  The MTAS Consultants rely on her to help them help the Tennessee cities.  She enjoys talking to city officials and has become friends with many of them through the years.  There is probably no administrative job that she has not tackled at one time or another.

Al Major : Finance Consultant

Al Major

Finance Consultant

alan.major@tennessee.edu | 1610 University Ave., Knoxville, TN 37921
alan.major@tennessee.edu
Dawn McMillen : Senior Library Assistant

Dawn McMillen

Senior Library Assistant

(865) 974-0411 | 1610 University Ave., Knoxville, TN 37921
dawn.mcmillen@tennessee.edu
Kelley Myers : Municipal Codes Coordinator

Kelley Myers

Municipal Codes Coordinator

(865) 974-0425 | 1610 University Ave., Knoxville, TN 37921
kelley.myers@tennessee.edu

elley joined MTAS (Knoxville) on November 4, 2013, as the Codes Coordinator.  Prior to this, she worked as a paralegal in a private litigation law firm, focusing primarily in the areas of insurance defense and plaintiff personal injury/medical malpractice.  She obtained a Bachelor of Arts degree in English from UTK in 1990.  To compliment this, she obtained her paralegal certification in 2005, as well as her advanced certification in 2006.  She is very active in the Smoky Mountain Paralegal Association, currently serving as the 2014-2015 President, and instructing the Communications section of the certified paralegal exam prep course.

Ronnie Neill : Municipal Management Consultant

Ronnie Neill

Municipal Management Consultant

(901) 412-2121 | 7777 Walnut Grove Road, Suite A-1, Box 14, Memphis, TN 38120-2130
ronnie.neill@tennessee.edu

Ronnie Neill has been a Management Consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS) in West Tennessee since 1993. The cities that he serves in West Tennessee are in Tipton, Shelby, Hardeman, McNairy, and Hardin counties. In addition to his role as a management consultant, he also serves as the Secretary of the Tennessee Public Risk Management Association, a statewide association of city and county public risk managers.Ronnie’s career began in Fayette County as a Youth Services officer for the Fayette County Juvenile Court. In1978 he was elected City Recorder for the City of Somerville where he served as full-time administrative officer, Treasurer, and City Judge. He later served as County Manager/ Loan Officer for First Tennessee Production Credit Association where he managed the Fayette County Office with a volume of 14 million dollars in agricultural loans. He was owner and broker for West Tennessee Realty for 10 years prior to joining MTAS.In 1984, he won election as an Alderman for the Town of Somerville, where he served on the Public Works Committee, the Budget/Finance Committee and the Public Safety Committee. Ronnie was elected Mayor of Somerville in 1986 and reelected in 1988. He currently serves on the Somerville Board of Mayor and Alderman as the Vice-mayor.Ronnie has a bachelor’s degree in criminal justice from the University of Tennessee, Martin.

Warren Nevad : Municipal Management Consultant

Warren Nevad

Municipal Management Consultant

(865) 974-9839 | 1610 University Ave., Knoxville, TN 37921
warren.nevad@tennessee.edu

Warren Nevad has over 25 years’ experience in municipal management in Florida, Georgia and Tennessee. Since 1999 he has served as a Municipal Management Consultant for the University of Tennessee Municipal Technical Advisory Service (MTAS). He provides technical assistance to 48 cities in Tennessee. Warren received his master’s degree in public administration from Florida Atlantic University in 1992. He also earned a bachelor’s degree in business administration from the University of Georgia in 1987. Prior to coming to MTAS he served as City Manager in Sugar Hill (Gwinnett County) Georgia, Assistant Village Manager for Golf, Florida and Finance Director in Pahokee, Florida. In 2008, he cofounded the Tennessee Renewable Energy & Economic Development Council (TREEDC) along with the University of Tennessee President Emeritus Dr. Joe Johnson and mayors from Ducktown, Crossville, Gainesboro, Graysville, Tennessee. He also is creating a similar renewable energy network in the Philippines.  He is  a frequent speaker and presenter at renewable energy conferences and workshops Warren Nevad has over 25 years’ experience in municipal management in Florida, Georgia and Tennessee. Since 1999 he has served as a Municipal Management Consultant for the University of Tennessee Municipal Technical Advisory Service (MTAS). He provides technical assistance to 45 cities in Tennessee. Warren received his master’s degree in public administration from Florida Atlantic University in 1992. He also earned a bachelor’s degree in business administration from the University of Georgia in 1987. Prior to coming to MTAS he served as City Manager in Sugar Hill (Gwinnett County) Georgia, Assistant Village Manager for Golf, Florida and Finance Director in Pahokee, Florida. In 2008, he cofounded the Tennessee Renewable Energy & Economic Development Council (TREEDC) along with the University of Tennessee President Emeritus Dr. Joe Johnson and mayors from Ducktown, Crossville, Gainesboro, Graysville, Tennessee. He also is creating a similar renewable energy network in the Philippines.  He is  a frequent speaker and presenter at renewable energy conferences and workshops.

Abner Oglesby : Training Program Manager

Abner Oglesby

Training Program Manager

(615) 532-6827 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
abner.oglesby@tennessee.edu
Laura Ogle-Graham : Program Coordinator

Laura Ogle-Graham

Program Coordinator

(865) 974-7441 | 1610 University Ave., Knoxville, TN 37921
laura.ogle-graham@tennessee.edu
Justin O’Hara : IT Consultant

Justin O’Hara

IT Consultant

(865) 974-0628 | 1610 University Ave., Knoxville, TN 37921
justin.ohara@tennessee.edu

Justin O’Hara is the Information Technology consultant for MTAS.  He has been with MTAS for 10 years.  Justin is a graduate of the University of Tennessee, Knoxville, and has 20 years of experience in the technology profession.  He has worked in higher education, banking, retail, and various small businesses.  He specializes in network administration, network security, and infrastructure design.  Recent projects include implementation of software installation using Microsoft Active Directory Group Policy, Microsoft Office 2016 implementation along with training, and has recently started rolling out Windows 10 to MTAS computers.  He uses Microsoft Intune for PC management as well as Bomgar as a remote connection tool.  Justin is able to assist your TN municipalities with IT policy revisions/creations, IT security, networking, technology work reviews, technology integration, new technology evaluations, email system evaluations or Information Technology assessments.

Honna Rogers : Municipal Management Consultant

Honna Rogers

Municipal Management Consultant

(423) 634-0849 | 744 McCallie Avenue, Suite 502, Chattanooga, TN 37403
honna.rogers@tennessee.edu

Honna Rogers grew up in Northeast Georgia.  She graduated from Piedmont College in Demorest, GA with a Bachelors of History degree and from the University of Tennessee with a Masters in Public Administration.  She previously worked for the City of Sevierville and as a Post Graduate Management Fellow with UT-MTAS.  While at MTAS she worked with the cities of Cleveland, Athens, East Ridge, and Signal Mountain and the SE TN Development District and the Athens Utility Board.  Honna spent five years as the Town Manager of Signal Mountain, TN before returning to UT-MTAS.  Honna and her husband, Joshua, reside in Signal Mountain with their son Parker.

Sharon Rollins : Program Manager III

Sharon Rollins

Program Manager III

(865) 974-0416 | 1610 University Ave., Knoxville, TN 37921
sharon.rollins@tennessee.edu

Sharon holds a Master of Science in Environmental Engineering, University of North Carolina at Chapel Hill, N.C. and a Bachelor of Science in Civil Engineering, Virginia Polytechnic Institute, Blacksburg, VA. She is a registered Professional Engineer in Tennessee, North Carolina and VirginiaMember American Public Works Association (APWA)Secretary of TN Chapter APWA since 2003 EMPLOYMENTThe University of Tennessee, Municipal Technical Advisory Service 1984 – presentTechnical Consulting Program Manager: Manage MTAS’ eight technical consultants responsible for delivering fire, police, information technology, human resources, public works and utility services throughout the state.Consulting: Work with municipal officials, consulting engineers and state and federal agencies to solve public works, water and wastewater problems; prepare request for qualifications for engineering services; conduct management studies; advise on system operations, maintenance and compliance issues; evaluate financing options for infrastructure projects; and develop standard operating policies and procedures for municipal utility and public works operations.  Service area includes one-half of the cities in Tennessee.Teaching:  Develop and teach courses on public works issues for municipal elected officials and staff. Publication Development:  Authored numerous publications for MTAS and EPA; author of articles for technical journals.  Five publications for EPA have been distributed nationally.

Lisa Shipley : IT Consultant

Lisa Shipley

IT Consultant

(865) 974-9822 | 1610 University Ave., Knoxville, TN 37921
lisa.shipley@tennessee.edu

Lisa Shipley serves as the IT manager for the Municipal Technical Advisory Service (MTAS). She holds both a B.S. and M.S. degree from the University of Tennessee, Knoxville. Lisa has worked in the information technology profession for more than 20 years and has implemented many changes in applied technology within the fields of higher education, publishing, marketing, and legal. Ask her about writing DOS batch files and implementing one of the first Novell networks in a publishing environment.

Prior to joining MTAS, Lisa held positions of network administrator, security analyst, software manager, and IT support manager. She currently specializes in cyber security, database & systems development, project management, and IT training.

Chris Shults : Grants and Training Specialist

Chris Shults

Grants and Training Specialist

(865) 974-8964 | 1610 University Ave., Knoxville, TN 37921
cshults1@utk.edu

Chris Shults is a grants and training specialist at MTAS. Chris joined MTAS in the Knoxville office as the Tennessee Municipal Benchmarking Project Coordinator on September 2, 2014. Chris graduated from the University of Tennessee, Knoxville with a BA in political science in 2008. After completing his bachelor’s degree Chris continued his education and graduated with a Master’s degree in Public Administration in 2010, and received a PhD in Political Science in 2014 from the University of Tennessee, Knoxville. Chris’ time at UTK has allowed him to participate in both the practitioner and the academic side of political science and public administration. His academic experience includes teaching various courses at the collegiate level both in the classroom and online, participating in academic conferences and working on research projects with the goal of publishing in refereed journals. His practitioner experience has consisted of gathering, organizing and analyzing data, generating state and local policy reports, and evaluating policy implementations. Both paths have been rewarding and, as the grants and training specialist, Chris draws on both his academic and practitioner experience to develop grant proposals and develop and deliver municipal training courses.

PJ Snodgrass : Training Consultant

PJ Snodgrass

Training Consultant

(865) 974-9858 | 1610 University Ave., Knoxville, TN 37921
pj.snodgrass@tennessee.edu

P. J. started working at UT in October of 1984 in the Knoxville campus IT department. Before coming to UT she had worked as an IT professional in banking, newsprint, and manufacturing.After several years working in IT she transferred to the Center for Business and Economic Research where she worked on a marketing simulation game with Dr. Ernie Cadotte.Eventually returning to the UT system IT department, she worked with the financial and payroll groups, converted many databases during the Y2K conversion and started writing training materials for the IT systems. P.J. was a member of the Change Management team on the IRIS project where she wrote many training modules and assisted in a major train-the-trainer project to get hundreds of staff trained across all UT campuses.While working full time, P.J. earned a masters degree in Adult Education in 1996 and in 2002 earned her doctorate in Human Resource Development. Her dissertation topic was Telecommuting in higher education: An examination of the decision-making factors.Other publications include Snodgrass, P. J. (1998). Gery on Electronic Performance Support Systems and Technology. In Dean, P. & Ripley, D., Eds. Performance Improvement Interventions: Technologies in the Workplace Volume 3. Washington, DC: International Society for Performance Improvement.Dean, P., Blevins, S. and Snodgrass, P. (1997). Performance Analysis: An HRD Tool That Drives Change in Organizations. In Phillips, J.J. & Holton, E. F., Eds. Leading Organizational Change. Alexandria, VA: American Society for Training and Development.Snodgrass, P. and Brewer, E. (2011). Leadership in Higher Education in Adopting a Telecommuting Program. In Wang, Victor, Ed. Encyclopedia of E-Leadership, Counseling and Training.Before leaving OIT and coming to MTAS, P.J. had been a trainer in OIT for over seven years. She was promoted to Assistant Director of Human Resources in OIT before coming to MTAS as a Training Consultant in November 2009 working with the Certified Municipal Finance Officer program. She is also an adjunct instructor at Tusculum College.Currently, P.J. supports the Municipal Management Academy program in east Tennessee, the Elected Officials Academy statewide, the Certified Municipal Finance Officer program statewide and develops custom training programs.P.J. enjoys organic gardening, hiking, and her three dogs who keep her busy!

Kay Stegall : Finance Program Manager

Kay Stegall

Finance Program Manager

(731) 881-7058 | 176 Clement Hall, UT Martin, Martin, TN 38238
kay.stegall@tennessee.edu
Richard Stokes : HR Consultant

Richard Stokes

HR Consultant

(615) 532-4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
richard.stokes@tennessee.edu

I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues.  I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments.

I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN.

I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR).  I am the Executive Director of the TN Chapter of IPMA-HR.

I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP).  I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a  “Professional in Human Resources” (PHR).

 

 

Professional Associations:
International Public Management Association for Human Resources (Past President); TN Personnel Management Association (Executive Director)
Michelle Terry : Administrative Support Assistant III

Michelle Terry

Administrative Support Assistant III

(615) 532-6827 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
michelle.terry@tennessee.edu
Brett Ward : Utility Operations Consultant

Brett Ward

Utility Operations Consultant

(865) 974-9853 | 1610 University Ave., Knoxville, TN 37923
brett.ward@tennessee.edu

Brett received a BS in Agriculture from UT in 1979.  He spent 15 years farming in Loudon and Monroe Counties, 8 of those years owning and operating a Grade A dairy farm.  Brett’s agricultural experience uniquely qualifies him for providing biosolids land application assistance to Tennessee Cities and Counties. Brett holds Tennessee Grade 4 certifications in Wastewater and Water Treatment and Grade 2 Collection System certification. Additional a Level 2 Certification in Industrial Pretreatment from the KY-TN Water Environment Association.Areas of expertise include Industrial Pretreatment, biosolids land application, wastewater laboratory, wastewater treatment troubleshooting and optimization, filament identification, wastewater energy management, collection system management including infiltration and inflow investigation.Brett has worked at MTAS 18 years and before that was wastewater plant operator a Sweetwater Utilities Board.

Rick Whitehead : Assistant Director

Rick Whitehead

Assistant Director

(865) 974-9853 | 1610 University Ave., Knoxville, TN 37921
rick.whitehead@tennessee.edu

Rick Whitehead is the assistant director for MTAS and works in the Knoxville office. Before being appointed to the assistant director position in November 2012, Rick served as a municipal management consultant for MTAS.  As a field consultant, he worked an assigned territory in southwest Tennessee that included all of the cities located in Chester, Hardeman, Haywood, Fayette, Humphreys, Perry, Shelby, and Wayne Counties.   Rick has been with MTAS since February of 2004.Prior to joining MTAS, Rick served as a city manager in Tennessee and as a city attorney and city manager in Alabama. In addition to his experience in municipal government, Rick has professional degrees in public administration and law from Auburn University and the University of Alabama. He is a member in good standing of the Alabama State Bar and is currently licensed to practice law in Tennessee.

Dennis Wolf : Fire Management Consultant

Dennis Wolf

Fire Management Consultant

(901) 579-9247 | 7777 Walnut Grove Road, Box 14, Memphis, TN 38120-2130
dennis.wolf@tennessee.edu

Dennis Wolf is the fire management consultant for MTAS.  He joined MTAS on August 1, 2011.  Dennis joined the fire service as a volunteer firefighter in 1974.  Before coming to MTAS, he served for over 34 years with the Germantown Fire Department, the last 15 years as Germantown’s fire chief and emergency management director.EDUCATIONMaster of Science in Fire Service Leadership from Grand Canyon University in Phoenix, AZBachelor of Professional Studies in Fire Administration from the University of Memphis, Memphis, TNExecutive Fire Officer Program, National Fire Academy, Emmitsburg, MD PROFESSIONAL ACCREDITATIONS AND AFFILIATIONSChief Fire Officer designation (CFO), Commission on Fire Accreditation InternationalChief EMS Officer (CEMSO) designation, Commission on Fire Accreditation InternationalMember (MIFireE), Institution of Fire EngineersInternational Association of Fire Chiefs – MemberTennessee Fire Chiefs Association – Member and past presidentMid-South Fire Chiefs Association – Member and past president

Steve Wyatt : Utility Operations Consultant

Steve Wyatt

Utility Operations Consultant

(731) 425-4776 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
steve.wyatt@tennessee.edu

Steve has a Grade IV Water Treatment License, Grade IV Wastewater Treatment License and a Grade II Distribution License from the State of Tennessee. He has also worked in Natural Gas and Propane supply.