Herb Byrd III
Vice President(865) 974-4946 | 1610 University Ave., Knoxville, TN 37921
After attending Harding College (Searcy, Ark.) for two years, Herb Byrd received his bachelor’s degree in Animal Science, master’s degree in Reproductive Physiology and PhD in Educational Leadership, all from The University of Tennessee. Most of his professional career (almost 29 years) has been spent with his alma mater in UT Extension. Herb began his extension career as a 4-H agent in Monroe County. He then worked in McMinn County for seven years in Adult Agriculture & Resource Development while serving as county director. In a two-year stint away from extension, Herb was a vice president with Lads to Leaders, Inc. where he conducted workshops teaching adults how to teach leadership skills to youth.
Since returning to UT Extension’s state office in 1998, Herb has been responsible for recruitment, personnel, and civil rights and serves as extension’s affirmative action and EEO officer. In addition, he is also the director of the extension evaluation and staff development department, organized July 1, 2003. Before his appointment as interim vice president of the Institute for Public Service, he was also the human resources officer for the Institute for Agriculture. He has served on the staff of the University of Tennessee’s Leadership Institute since 1999. Byrd was named vice president of IPS in September 2015.
Administrative Specialist III(731) 423-3710 | 605 Airways Boulevard, Jackson, TN 38301
Accounting Specialist(865) 974-6628 | 1610 University Ave., Knoxville, TN 37921
IT Manager(865) 974-4944 | 1610 University Ave., Knoxville, TN 37921
Scott came to work at the institute in January 2001 after working for for the state of Mississippi for 10 years where he was a consultant and information technology administrator for both information technology services and the Mississippi Highway Patrol. Growing up with a father in the military, Scott had the opportunity to travel across the United States of America as well as Germany where he attended high school.
Business Manager(865) 974-6198 | 1610 University Ave., Knoxville, TN 37921
Administrative Support Assistant(865) 974-6621 | 1610 University Ave., Knoxville, TN 37921
Communications Coordinator(865) 974-1548 | 1610 University Ave., Knoxville, TN 37921
Hannah graduated from UT Knoxville in 2014 with a bachelor’s degree in graphic design and is passionate about exploring different forms of visual communication. She spent two years working at The University of Tennessee Knoxville before joining IPS as a graphic designer in May 2016. Hannah is not a native to Knoxville, but she considers it home after living there since 1999. She also enjoys watching movies, reading, and exploring her community.
Administrative Coordinator(865) 974-4946 | 1610 University Ave., Knoxville, TN 37921
ill came to UT in April 1987 where she worked in the history department for five years before moving to IPS in October 1992. Jill and her husband Ron have one son who is very active in sports. Currently Jill is working to complete her Bachelors online with UT Martin.
Information Specialist III(865) 974-8518 | 1610 University Ave., Knoxville, TN 37921
Susan joined IPS in January 2008 after spending three years serving as a communications manager with Scripps Networks. A native of Roanoke, Va., she graduated from East Tennessee State University with a bachelor’s degree in communication (journalism); and in 2015 she received her master's degree in strategic leadership from ETSU. She also worked as a reporter with The Mountain Press newspaper in Sevierville, account executive with two Knoxville public relations agencies and as public relations director/assistant general manager with a minor league hockey team.
HR and Operations Manager(865) 974-1535 | 1610 University Ave., Knoxville, TN 37921
Tomi Rogers began her career in Human Resources with a focus on learning & development at the University of Tennessee in 2001. During her career, she has developed and facilitated professional development programs on a variety of topics, which include leadership, supervision, effective communication, and teambuilding. Her passion for helping and empowering others has fueled her enrollment into UTC’s Learning and Leadership doctoral program.
Assistant Vice President(865) 974-9854 | 1610 University Ave., Knoxville, TN 37921
Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS). The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee.
Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.
Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization. While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development. Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.
An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.
Assistant Vice President(865) 974-9609 | 1610 University Ave., Knoxville, TN 37921
Steve Thompson is assistant vice president with the Institute for Public Service. Steve joined the university as executive director of the Municipal Technical Advisory Service in July of 2010. A former city manager with cities in South Carolina, Virginia and Florida, Steve has extensive experience in a wide range of services and projects impacting small to large local governments, and has emphasized success with development, financial management and community partnerships. Steve is also a current member of the Governmental Accounting Standards Advisory Council, the national advisory board to the Governmental Accounting Standards Board (GASB).
Budget Director(865) 974-6621 | 1610 University Ave., Knoxville, TN 37921
Gail came to the IPS chief business officer position in March 2011 after 17 years of experience in the UT Controller’s Office as assistant controller where she specialized in sponsored project administration and accounting, financial reporting and analyses, IRIS, and training. Gail received a bachelor’s degree in business administration with a major in accounting from the University of Tennessee, Knoxville and is a certified public accountant.