Administrative Staff

Administrative Staff


Herb Byrd, III : Vice President of Public Service, IPS

Herb Byrd, III

Vice President of Public Service, IPS

865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
hbyrdiii@tennessee.edu

After attending Harding College (Searcy, AR) for two years, Dr. Herb Byrd received his bachelor’s degree in Animal Science, master’s degree in Reproductive Physiology and PhD in Educational Leadership, all from The University of Tennessee. Most of his professional career (almost 29 years) has been spent with his alma mater in UT Extension.

He began his Extension career as a 4-H agent in Monroe County. He then worked in McMinn County for seven years in Adult Agriculture & Resource Development while serving as county director. In a two-year stint away from Extension, Herb was a Vice President with Lads to Leaders, Inc. where he conducted workshops teaching adults how to teach leadership skills to youth.

Since returning to UT Extension's state office in 1998, he has been responsible for recruitment, personnel, and civil rights and serves as Extension's affirmative action and EEO officer. In addition, he is also the director of the Extension Evaluation and Staff Development department, organized July 1, 2003.  Before his appointment as Interim Vice President of the Institute for Public Service, he was also the Human Resources Officer for the Institute for Agriculture. He has served on the staff of the University of Tennessee's Leadership Institute since 1999.

Byrd is co-author of THE Beef Cattle fIRM™ record-keeping software released through UT. Extension awards he has received include the Outstanding Young Agent, Achievement and various communication awards. For work in the community, he has received Chamber of Commerce Young Man of the Year, a McMinn County Commission Resolution of Honor and Commendation, and was honored with Herb Byrd Day at the Mid-East Tennessee Regional Fair. Herb serves as an elder of the Maryville Church of Christ, is board president of Teenage Christian Camp, and has worked with medical mission teams in several South and Central American countries with Latin American missions.

Byrd has been married to Resa for over 33 years. They have three children: Kristin Cole, Heather Reeves and Resa-Marie. Herb and Resa are working hard to fulfill a grandparent’s duty to thoroughly spoil six grandchildren. That is reported to be his favorite job yet. He enjoys woodworking, fly fishing along with tying flies and building fly rods, and any other outdoor activity.


Christine Anderson : Administrative Support Assistant III, IPS

Christine Anderson

Administrative Support Assistant III, IPS

731.423.3710 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
christine.anderson@tennessee.edu
Lori Barton : Accounting Specialist I, IPS

Lori Barton

Accounting Specialist I, IPS

865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
lori.barton@tennessee.edu
Scott Gordy : Chief Information Officer, IPS

Scott Gordy

Chief Information Officer, IPS

865.974.4944 | 1610 University Avenue, Knoxville, TN 37921
scott.gordy@tennessee.edu
Scott came to work at the Institute for Public in January 2001 after working for a little over ten years for the State of Mississippi where he was a consultant and information technology administrator for both Information Technology Services and the Mississippi Highway Patrol.  Growing up with a father in the military, Scott had the opportunity to travel across the United States of America as well as Germany where he attended high school.
 
Upon graduation from high school, his father retired from the military and returned to Jackson Mississippi where Scott attended Mississippi College and received his Bachelor of Science degree in Computer Science.
 
Scott currently serves as Chief Information Officer for the institute where he is responsible for IT at the central office as well as representing the institute in the IT arena at the UT System level and UT Knoxville.
 
He loves long walks on the beach, sunsets, reading by a cozy fire, and crocheting. Oh yeah, and an occasional peanut butter and 'nanner sammich (fried of course).
 
Thaddeus Grace : Business Manager, IPS

Thaddeus Grace

Business Manager, IPS

865.974.6198 | 1610 University Avenue, Knoxville, TN 37921
tgrace@utk.edu
Karen Held : Administrative Specialist, IPS

Karen Held

Administrative Specialist, IPS

865.974.6621 | 1610 University Ave., Knoxville, TN 37921
karen.held@tennessee.edu
Hannah Holder : Communications Coordinator I, IPS

Hannah Holder

Communications Coordinator I, IPS

865.974.1548 | 1610 University Avenue, Knoxville, TN 37921
hannah.holder@tennessee.edu
Jill Marling : Administrative Specialist II, IPS

Jill Marling

Administrative Specialist II, IPS

865.974.4946 | 1610 University Avenue, Knoxville, TN 37921
jill.marling@tennessee.edu

Jill came to the University of Tennessee in April 1987 where she worked in the History Department for five years before moving to the Institute for Public Service in October 1992.  Jill and her husband Ron have one son who is very active in sports.  

Susan Robertson : Information Specialist II, IPS

Susan Robertson

Information Specialist II, IPS

865.974.8518 | 1610 University Avenue, Knoxville, TN 37921
susan.robertson@tennessee.edu

Susan joined the Institute for Public Service in January 2008 after spending three years serving as a communications manager with Scripps Networks. A native of Roanoke, Va., she graduated from East Tennessee State University with a bachelor's degree in communication (journalism). She also worked as a reporter with The Mountain Press newspaper in Sevierville, account executive with two Knoxville public relations agencies and as public relations director/assistant general manager with a minor league hockey team. 

In her spare time she enjoys watching all sporting events (football, college basketball, hockey and baseball), playing with her miniature dachshund Wrigley and spending time with her boyfriend Craig. She is an advocate for Alzheimer's awareness, having lost both her father and grandfather to the disease. She also enjoys the outdoors, photography, reading and baking. Susan completed her master's degree from East Tennessee State University in May 2015.

 

Tomi Rogers : HR and Operations Manager, IPS

Tomi Rogers

HR and Operations Manager, IPS

865.974-1535 | 1610 University Ave., Knoxville, TN 37921
trogers@tennessee.edu
Chuck Shoopman : Assistant Vice President, IPS

Chuck Shoopman

Assistant Vice President, IPS

865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
chuck.shoopman@tennessee.edu

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee. 

Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.

Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization.  While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development.  Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.

An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.

Steve Thompson : Assistant Vice President, IPS

Steve Thompson

Assistant Vice President, IPS

865.974.9609 | 1610 University Avenue, Knoxville, TN 37921-6741
steve.thompson@tennessee.edu

Steve Thompson is Assistant Vice President with the Institute for Public Service with the University of Tennessee. 

Steve joined the University as Executive Director of the Municipal Technical Advisory Service in July of 2010.  A former city manager in cities in South Carolina, Virginia and Florida, Steve has extensive experience in a wide range of services and projects impacting small to large local governments, and has emphasized success with development, financial management and community partnerships.  Steve is also a former member of the Governmental Accounting Standards Advisory Council, the national advisory board to the Governmental Accounting Standards Board (GASB).

Steve is a Certified Local Government Manager of ICMA, a graduate of the Senior Executive Institute with the University of Virginia, and a graduate of the Menninger Institute for Local Government Managers in Topeka, Kansas.

Steve is enrolled in the doctoral program in political science at the University of Tennessee, and holds a master's degree in public administration (MPA) from the University of South Carolina.  Steve also earned a bachelor's degree (BA) in political science from the College of Charleston, SC.

 

Gail White : Chief Business Officer, IPS

Gail White

Chief Business Officer, IPS

865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
gail.white@tennessee.edu

Gail came to the IPS Chief Business Officer position in March 2011 after 17 years of experience in the UT Controller's Office as Assistant Controller where she specialized in sponsored project administration and accounting, financial reporting and analyses, IRIS, and training.  Gail received a Bachelor of Science degree in Business Administration with a major in Accounting from the University of Tennessee at Knoxville and is a Certified Public Accountant.  Gail grew up on Fort Loudon Lake in Lenoir City where she enjoyed swimming and water skiing.  Gail has numerous hobbies including reading, walking, traveling, home improvement projects, and gardening.