CIS Staff

CIS STAFF

Paul Jennings : Executive Director, CIS

Paul Jennings

Executive Director, CIS

615.532.8887 | 193 Polk Avenue, Suite C, Nashville, TN 37210
paul.jennings@tennessee.edu

Paul Jennings serves as Executive Director for the University of Tennessee Center for Industrial Services (UTCIS).   UTCIS, an agency of the UT Institute of Public Service, has the mission is to deliver solutions that help Tennessee businesses grow, succeed and create high quality jobs.  CIS solutions address business growth, performance, regulatory and sustainability concerns and opportunities.  Jennings has held positions with the Tennessee Department of Economic and Community Development, University of Memphis and Columbia State Community College.  He holds a BS from University of Evansville, MPA from Indiana University, and PhD from Tennessee State University.


Linda Arms : Administrative Coordinator I, CIS

Linda Arms

Administrative Coordinator I, CIS

865.974.6621 | 1610 University Ave., Knoxville, TN 37921-6741
linda.arms@tennessee.edu

I have a Bachelor’s degree in Organizational Management from Tusculum College and over twenty years of administrative experience in several areas including accounting, customer service and finance. My broad background has prepared me well for the challenges of a fast-paced work environment. My previous work experience includes positions with TVA, and Smurfit Stone Container Corporation where I held a number of positions of increasing responsibility. Each of these positions provided me with the experience necessary to succeed as an employee of the University of Tennessee. I have the desire and the ability to work well with a diverse population of all levels and my strong communication skills make it easy for me to build lasting relationships with those I serve. 

George Aslinger : Solutions Consultant, CIS

George Aslinger

Solutions Consultant, CIS

423.634.0850 | Political Science & Public Service, Dept. 6356, Pfeiffer 302, Chattanooga, TN 37403
george.aslinger@tennessee.edu
Jutta Bangs : PTAC Consultant, CIS

Jutta Bangs

PTAC Consultant, CIS

865-483-0623 | 1201 Oak Ridge Turnpike, Oak Ridge, TN 37830
jutta.bangs@tennessee.edu
Debbie Barber : PTAC Field Consultant, CIS

Debbie Barber

PTAC Field Consultant, CIS

615.532.8885 | 193C Polk Avenue, Nashville, TN 37210
debbie.barber@tennessee.edu
Kathy Barber : Economic Development Specialist, CIS

Kathy Barber

Economic Development Specialist, CIS

(865) 974-6621 | 1610 University Ave., Knoxville, TN 37921
kathy.barber@tennessee.edu

Kathy Barber joined UT CIS as an Economic Development Specialist in October 2017.  Her primary focus is to manage the Asset Based Planning initiative, working with rural communities across the state to leverage community assets for economic development.

Kathy gained her experience and passion for economic development while serving six years at the Oak Ridge Economic Partnership as Existing Industry Manager and Economic Development Project Manager for the Oak Ridge, TN community.  She was also actively involved in workforce development, tech-led economic development, and promoting entrepreneurship, as part of the regional initiative – Knoxville-Oak Ridge Innovation Valley.

Kathy grew up in the metro area of Denver, CO and earned her BS degree in Business Administration – Marketing from the University of Northern Colorado.  She is a 2009 graduate of Leadership Oak Ridge.

 

Lori Barton : Training Coordinator

Lori Barton

Training Coordinator

865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
lori.barton@tennessee.edu
Harold Booker : Solutions Consultant, CIS

Harold Booker

Solutions Consultant, CIS

(865) 974-6621 | 1610 University Ave., Knoxville, TN 37921
harold.booker@tennessee.edu
Donna Bridges : Accounting Specialist, CIS

Donna Bridges

Accounting Specialist, CIS

615.253.6927 | 193 Polk Ave., Suite C, Nashville, TN 37210
donna.bridges@tennessee.edu
Veronica Clark : Procurement Consultant, CIS

Veronica Clark

Procurement Consultant, CIS

615.532.6381 | 193C Polk Ave., Nashville, TN 37210
veronica.clark@tennessee.edu
Tintin Czach : Economic Development Program Manager

Tintin Czach

Economic Development Program Manager


tintin@tennessee.edu
Jen Dangelo : APEX Specialist

Jen Dangelo

APEX Specialist

(615) 532-8657 | 193 C Polk Ave., Nashville, TN 37210
jen.dangelo@tennessee.edu
Kim Denton : TCED Director, CIS

Kim Denton

TCED Director, CIS

865.974.8464 | 1610 University Avenue, Knoxville, TN 37921
kim.denton@tennessee.edu

Kim Denton serves as the Tennessee Certified Economic Developer (TCED) Director for the University of Tennessee Center for Industrial Services.  The TCED Program provides quality training, continuing education and professional development opportunities for economic and community development practitioners and community leaders.

Denton came to the university in 2014 as Associate Director in the UT Office of Corporate & Foundation Engagement, which connects industry and foundation partners to opportunities in research, innovation, technology and economic development.  Denton also served as Associate Director of Corporate Relations in the UT Haslam College of Business, where she built a corporate engagement program and managed corporate partnerships.

Prior to coming to UT, Denton spent 15 years as President/CEO of the Oak Ridge Economic Partnership leading the economic development efforts for greater Oak Ridge.  She previously served as Marketing Director for Tennessee’s Resource Valley (now ETEDA) and as Director of Marketing & Corporate Communications for PHP Companies (now Humana).

Denton is past chair of the Tennessee Economic Partnership, past president of the Tennessee Economic Development Council and currently sits on the CDFA Tennessee Advisory Committee and Blount Mansion Board of Directors.  

Denton earned her B.S. in Marketing Communications from the University of Florida and is a Certified Economic & Community Developer.  She is married to Dennis Denton, an account manager with WW Grainger, and enjoys sports, travel and antiques.

Misty DePriest : Resource Program Manager, CIS

Misty DePriest

Resource Program Manager, CIS

931.626.5321 | 193 Polk Ave., Suite C, Nashville, TN 37210
Misty.DePriest@tennessee.edu
Sherri Duru : Financial Specialist, CIS

Sherri Duru

Financial Specialist, CIS

615.532.9363 | 193 Polk Ave., Suite C, Nashville, TN 37210
sduru@tennessee.edu
Jennifer Eppley : Program Administrator, American Job Center One Stop Program

Jennifer Eppley

Program Administrator, American Job Center One Stop Program

(865) 594-5500
jennifer.eppley@tennessee.edu
Bernadette Fuller : Solutions Consultant, CIS

Bernadette Fuller

Solutions Consultant, CIS

(901) 378-0885
bernadette.fuller@tennessee.edu
Tammy Gage : Administrative Specialist, CIS

Tammy Gage

Administrative Specialist, CIS

615-532-8657 | 193C Polk Ave., Nashville, TN 37210
tammy.gage@tennessee.edu
Chuck Gluck : Safety Consultant, CIS

Chuck Gluck

Safety Consultant, CIS

865.974.6621 | 105 Student Services Building, Knoxville, TN 37996
chuck.gluck@tennessee.edu

I have been in the Fire service for 37 years. I became the first Haz Mat Inspector in the City of San Jose, Califonia. I am an OSHA outreach instructor and a Past International Association of Firefighters outreach instructor. I had a Occupational Safety Company in California, from 1990 to 2008. Relocated to east Tennessee, to be close to grandkids. 

Keith Groves : Solutions Consultant, CIS

Keith Groves

Solutions Consultant, CIS

731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
keith.groves@tennessee.edu

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.

            Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.

            In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.

Mary Guzman : Career Advisor, American Job Center One Stop Program

Mary Guzman

Career Advisor, American Job Center One Stop Program

(423) 317-1060
mary.guzman@tennessee.edu
Russell Harris : Customer Service Specialist, CIS

Russell Harris

Customer Service Specialist, CIS


russell.harris@tennessee.edu
Owen Harvey : IT Technologist III, CIS

Owen Harvey

IT Technologist III, CIS

615.532.8657 | 193C Polk Ave., Nashville, TN 37210
owen.harvey@tennessee.edu
Jo Ann Hatcher : Career Advisor, American Job Center One Stop Program

Jo Ann Hatcher

Career Advisor, American Job Center One Stop Program

(865) 504-5500
joann.hatcher@tennessee.edu
Hannah Holder : Information Specialist, CIS

Hannah Holder

Information Specialist, CIS

865.974.1548 | 1610 University Avenue, Knoxville, TN 37921
hannah.holder@tennessee.edu

Hannah supports the Institute for Public Service and its six agencies in the strategy, brainstorming, creation, production and implementation of graphic design and digital resources. She helps promote the mission and statewide impact of the Institute for Public Service through strategic electronic and print communication. Hannah graduated from the University of Tennessee Knoxville in 2014 with BFA in Graphic Design. 

Walter Idol : Health and Safety Team Leader, CIS

Walter Idol

Health and Safety Team Leader, CIS

865.974.2009 | 1610 University Avenue, Knoxville, TN 37921
walter.idol@tennessee.edu
Carol Jones : Administrative Specialist I, CIS

Carol Jones

Administrative Specialist I, CIS

615.532.8657 | 193C Polk Ave., Nashville, TN 37210
carol.jones@tennessee.edu
Martha Kelley : IPS Consultant, CIS

Martha Kelley

IPS Consultant, CIS

615.532.3012 | 193 Polk Ave., Suite C, Nashville, TN 37210
martha.kelley@tennessee.edu
Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, currently focusing on process improvement projects for the Tennessee Department of Labor and Workforce Development.
 
She also consults with a variety of business, non-profit, medical, and educational organizations.  Current projects include: facilitating the Physician Leadership College of the Tennessee Medical Association, conducting teamwork and supervisory training for the Army Corps of Engineers, and serving as a consultant in strategic planning and change management for the Center for Nonprofit Management.  She also has advised and continues to facilitate updates for the strategic planning processes at the East Tennessee College of Pharmacy, Anderson University, and Hardin Simmons University.  In 2010-2011, she developed a centralized training plan for the Vanderbilt University Medical Center, and served as project manager for the Tennessee Center for Performance Excellence annual conference.
 
In 2007-2010, she worked with Rhodes College in Memphis, TN as they engaged in a re-engineering of student services using continuous improvement principles.  Her duties included fostering teamwork, teaching classes in facilitation, customer service, and strategic planning, as well as working with staff in process improvement and their own professional development.
 
Previously she served as Director of Executive Learning Networks at Belmont University’s Center for Professional Development.  She designed programs, coordinated and directed professional development opportunities for various corporate and government groups, including senior leadership teams.
 
During her Belmont tenure she served as Belmont’s Executive Assistant to the President, Assistant Vice President of Administration and Planning, Director of Quality Research, and Registrar.  Her experience in these areas afforded her insight into organizational development and leadership of initiatives that improved the university’s internal operations.
 
She served on Belmont’s Senior Leadership Team and was actively involved in the development of the university’s strategic plans.  She established systems for collecting the “voice of the customer” and for the communication of summative and trend data to the Belmont community.  Her work in facilitating the operational phase of Belmont’s innovative “Belmont Central,” a one-stop student service center, contributed to the university winning the 1997 RIT/USA Today Award for exceptional teamwork.
 
Her favorite assignment was the development and leadership of the university’s “Lighten Up” team, a team focused on having fun in the workplace.
 
Teaching experience includes team and personal development course work for a variety of corporations and educational institutions.  Areas of expertise include:  continuous quality improvement, delivering quality service, team training, “hiring the best," and leadership development. 
 
She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her Master’s degree in psychology from the same institution.  She is an active participant and presenter in numerous professional organizations.
 
McKenzie Kilburn : Data Analyst, CIS

McKenzie Kilburn

Data Analyst, CIS


mckenzie.kilburn@tennessee.edu
Bryan Lane : OSHA Safety Consultant, CIS

Bryan Lane

OSHA Safety Consultant, CIS

615.319.7462 | 193 Polk Ave., Suite C, Nashville, TN 37210
bryan.lane@tennessee.edu
Lee Leonard : Solutions Consultant, CIS

Lee Leonard

Solutions Consultant, CIS

411 B.H. Goethert Parkway, Tullahoma, TN 37388
lee.leonard@tennessee.edu
Kathryn McDermott : Career Advisor, American Job Center One Stop Program

Kathryn McDermott

Career Advisor, American Job Center One Stop Program

(865) 594-5506
kathryn.mcdermott@tennessee.edu
Mia Miceli : Marketing Content Specialist

Mia Miceli

Marketing Content Specialist

(865) 974-6621 | 1610 University Avenue, Knoxville, TN 37921
mia.miceli@tennesse.edu
Paul Middlebrooks : PTAC Team Leader, CIS

Paul Middlebrooks

PTAC Team Leader, CIS

423.634.0848 | Political Science & Public Service, Dept. 6356, Pfeiffer 302, Chattanooga, TN 37403
paul.middlebrooks@tennessee.edu
Danny Norman : Consultant II, CIS

Danny Norman

Consultant II, CIS

615.532.8657 | 2360 Cherhala Blvd. National Transportation Research Center, Knoxville, TN 37919
dnorman3@tennessee.edu
Tamera Parsons : Public Service Professional, Economic Development

Tamera Parsons

Public Service Professional, Economic Development

(615) 532-4926 | 193 Polk Avenue, Suite C, Nashville, TN 37210
tamera.parsons@tennessee.edu
Beth Phillips : Economic Development Team Leader, CIS

Beth Phillips

Economic Development Team Leader, CIS

865.974.0268 | 1610 University Avenue, Knoxville, TN 37921
beth.phillips@tennessee.edu

Beth Phillips leads the Economic Development Team of the University of Tennessee’s Center for Industrial Services, an agency of the Institute for Public Service.  Working with partners across the state, the team focuses on connecting businesses, governments, and economic development organizations with the assets of the university to grow Tennessee’s economy.  Phillips is also the Director of the University’s EDA University Center, which leverages university resources to build regional economic competitiveness, help existing companies innovate and expand, and advance entrepreneurship and technology commercialization.  Her team also manages the Tennessee Certified Economic Developer program, and coordinates its technology-led economic development efforts, including the SBIR/STTR (Small Business Innovation Research/Small Business Technology Transfer) Assistance Center.  Phillips has over thirty years’ experience in economic and community development in Tennessee, including working with the Tennessee Department of Economic and Community Development to recruit new businesses to the state, support existing industry retention and expansion, and enhance community economic competitiveness.  Phillips received her undergraduate degree in marketing and transportation from the University of Georgia, and her MBA from the University of Tennessee.  She and her husband have two daughters and live in Knoxville, where she is active in many community organizations.

Audra Pinson : Consultant, CIS

Audra Pinson

Consultant, CIS

615.532.8657 | 193C Polk Ave., Nashville, TN 37210
audra.pinson@tennessee.edu
Dwaine Raper : Solutions Consultant Team Leader, CIS

Dwaine Raper

Solutions Consultant Team Leader, CIS

423.741.4898 | 2112 North Roan St., Johnson City, TN 37601
dwaine.raper@tennessee.edu

Dwaine Raper leads the Solutions Consultant Team at the University of Tennessee’s Center for Industrial Services(CIS).  CIS is an agency of the Institute for Public Service, and the NIST Manufacturing Extension Partner Center serving the state of TN.  The CIS Solutions Consultant Team provides industrial extension services throughout the state of TN, working with manufacturers and industry partners, helping them improve performance and profitability, and to grow.  Before joining CIS in 2007, Dwaine gained 15 years of manufacturing operations and supply chain management experience with manufacturing companies in the automotive and electronics industries.  Dwaine holds two business degrees from East Tennessee State University (MBA and BBA).  He also maintains supply chain management related professional certifications; Certified Production and Inventory Manager (CPIM) and Certified Supply Chain Professional (CSCP), both from APICS – The Association for Operations Management.

Gordon Reed : Solutions Consultant, CIS

Gordon Reed

Solutions Consultant, CIS

423.426.2606 | 104 Peace Pipe Bend, Crossville, TN 38572
gordon.reed@tennessee.edu

UT-CIS Responsibilities:

Gordon is the Solutions Consultant for the Upper Cumberland Region. He helps companies and communities succeed, grow and create high quality jobs.

Career Overview:

Gordon is a senior level manager with experience managing and growing customer relationships, leading project teams to exceed customer, contractual, and corporate requirements, and creating and managing project schedules, resources, and financials. He has 5 years of Supply Chain Management experience coupled with 24 years of Project and Program Management. He has experience across a variety of industries, Automotive, Medical, Aerospace, Defense, Consumer and Industrial Elecronics.

 

            Areas of Expertise:

·         Operations Management

·         Supply Chain Management

·         Project/Program Management

·         Account Management/Business Development

·         Product Development/Design Management

Education / Credentials:

  • (BSBA) Bachelor of Science, Business Administration, Production and Operations Management – Tennessee Technological University
Lynn Reed : Productivity Consultant, CIS

Lynn Reed

Productivity Consultant, CIS

615.532.8883 | 193 Polk Ave., Suite C, Nashville, TN 37210
lynn.reed@tennessee.edu
Todd Reeves : Business Development Manager

Todd Reeves

Business Development Manager

(865) 974-2249 | 1610 University Avenue, Knoxville, TN 37921
todd.reeves@tennessee.edu
Keith Ridley : Energy and Environmental Team Leader, CIS

Keith Ridley

Energy and Environmental Team Leader, CIS

615.532.4922 | 193 Polk Ave., Suite C, Nashville, TN 37210
keith.ridley@tennessee.edu
Felicia Roberts : Administrative Specialist, CIS

Felicia Roberts

Administrative Specialist, CIS

615.253.6371 | 193 C Polk Ave, Nashville, TN 37210
felicia.roberts@tennessee.edu
Mark Sebby : Solutions Consultant, Tennessee Manufacturing Extension Partnership

Mark Sebby

Solutions Consultant, Tennessee Manufacturing Extension Partnership

Mobile (865) 712-7977 | 2112 North Roan St., Johnson City, TN 37601
mark.sebby@tennessee.edu
Andre Temple : Solutions Consultant, CIS

Andre Temple

Solutions Consultant, CIS

731.425.4740 | 605 Airways Boulevard, Suite 109, Jackson, TN 38301
andre.temple@tennessee.edu

Doctor of Education

Master of Business Administration

BS Public Administration

Certificate in Community College Teaching & Leadership

Jackson Housing Authority Commissioner

Member American Institute for Certified Planners

Adjunct College Professor

Mary Kate Thomas : Accounting Specialist, CIS

Mary Kate Thomas

Accounting Specialist, CIS

615.532.8657 | 193C Polk Ave, Nashville, TN 39210
marykate.thomas@tennessee.edu
Tim Waldo : Workforce Development Consultant, CIS

Tim Waldo

Workforce Development Consultant, CIS

865.974.5015 | 1610 University Ave., Knoxville, TN 37921
twaldo@tennessee.edu

Tim’s passion for helping people discover their potential has been a primary motivator over a career that includes 17 years in manufacturing and 10 years focusing exclusively on workforce and workplace development. Five years were spent in the nonprofit sector helping establish new development programs for marginalized audiences and studying the complexities of the greater workforce development system. In 2017, Tim joined UTCIS to assist Tennessee manufacturers with workplace development strategies. In support of these efforts, he facilitates training in problem solving, leadership development, and continuous improvement activities for internal workforce development systems. Tim earned a bachelor’s degree in Business Administration from Tusculum College and from the University of Tennessee, a master’s degree in Educational Psychology focused on adult education.

Job Skills: