Leading a public agency is difficult, but in times of deep political division, the responsibility becomes even more complex. The public looks to government institutions—local, state and federal—not only for services, but also for stability, trust and reassurance. When political climates are polarized, agency leaders must be intentional, disciplined and grounded in principles, not partisanship. Effective leadership during these moments is not about avoiding political realities; it is about navigating them with integrity, so the people we serve remain the focus.

The first priority for any public agency leader in polarized times is to anchor the agency in its mission. Clarity of mission provides a compass that cuts through noise, pressure and politics. When employees understand that their work is tied to a purpose greater than politics—protecting communities, providing council to city and county leaders, supporting our most vulnerable or strengthening public safety—they can stay focused even when the external environment is tense. Leaders must reinforce this mission constantly, connecting daily tasks to the intended public impact.

Communication is even more essential. In divided times, misinformation spreads quickly, and silence gets filled with assumptions. Leaders must communicate openly, frequently and honestly with both employees and the public. That means explaining not only what the agency is doing, but why decisions are being made. Transparency builds trust, and trust becomes the currency that carries an agency through turbulent times.

Another key responsibility is fostering a culture of respect inside the agency. Public servants come from every background and hold every political belief. In times of division, leaders must model professionalism and civility, making it clear that personal politics do not determine the value of a team member’s contributions. Creating an environment where employees can respectfully disagree, yet remain unified in service to the public, is a great way to prevent polarization.

Leaders also need the courage to make decisions based on law, ethics and community needs—not politics. That may mean resisting pressure from outside voices that want to pull the agency in a partisan direction. It may also mean explaining difficult choices to stakeholders who hold strong opinions. In these moments, consistency and fairness matter. When people see decisions sound in principle rather than partisanship, trust grows—even among those who may disagree with the outcome.

Finally, leading through division requires optimism and steadiness. Public agencies often serve as the backbone of a community; when leaders remain calm and forward-looking, it reassures both employees and citizens. Division may define the moment, but it does not have to define the agency. By focusing on mission, communicating clearly, valuing people and leading with integrity, public agency leaders can guide their organizations through even the most turbulent periods—and emerge stronger on the other side.