Quality Management

QUALITY MANAGEMENT

George Aslinger : Solutions Consultant, CIS

George Aslinger

Solutions Consultant, CIS

423.634-0850 | 744 McCallie Ave. Suite 502, Chattanooga, TN 37403
george.aslinger@tennessee.edu
Michael Codega : Solutions Consultant, CIS

Michael Codega

Solutions Consultant, CIS

615.532.8657 | 7777 Walnut Grove Rd., Memphis, TN 38120
michael.codega@tennessee.edu
Kevin Cooper : Solutions Consultant, CIS

Kevin Cooper

Solutions Consultant, CIS

615.532.8657 | 193C Polk Ave., Nashville, TN 37210
kevin.cooper@tennessee.edu
Misty DePriest : Resource Program Manager, CIS

Misty DePriest

Resource Program Manager, CIS

931.626.5321 | 193 Polk Ave., Suite C, Nashville, TN 37210
Misty.DePriest@tennessee.edu
Keith Groves : Solutions Consultant, CIS

Keith Groves

Solutions Consultant, CIS

731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
keith.groves@tennessee.edu

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.

            Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.

            In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.

Bill Hicks : Solutions Consultant, CIS

Bill Hicks

Solutions Consultant, CIS

865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
william.hicks@tennessee.edu
Martha Kelley : IPS Consultant, CIS

Martha Kelley

IPS Consultant, CIS

615.532.3012 | 193 Polk Ave., Suite C, Nashville, TN 37210
martha.kelley@tennessee.edu
Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, currently focusing on process improvement projects for the Tennessee Department of Labor and Workforce Development.
 
She also consults with a variety of business, non-profit, medical, and educational organizations.  Current projects include: facilitating the Physician Leadership College of the Tennessee Medical Association, conducting teamwork and supervisory training for the Army Corps of Engineers, and serving as a consultant in strategic planning and change management for the Center for Nonprofit Management.  She also has advised and continues to facilitate updates for the strategic planning processes at the East Tennessee College of Pharmacy, Anderson University, and Hardin Simmons University.  In 2010-2011, she developed a centralized training plan for the Vanderbilt University Medical Center, and served as project manager for the Tennessee Center for Performance Excellence annual conference.
 
In 2007-2010, she worked with Rhodes College in Memphis, TN as they engaged in a re-engineering of student services using continuous improvement principles.  Her duties included fostering teamwork, teaching classes in facilitation, customer service, and strategic planning, as well as working with staff in process improvement and their own professional development.
 
Previously she served as Director of Executive Learning Networks at Belmont University’s Center for Professional Development.  She designed programs, coordinated and directed professional development opportunities for various corporate and government groups, including senior leadership teams.
 
During her Belmont tenure she served as Belmont’s Executive Assistant to the President, Assistant Vice President of Administration and Planning, Director of Quality Research, and Registrar.  Her experience in these areas afforded her insight into organizational development and leadership of initiatives that improved the university’s internal operations.
 
She served on Belmont’s Senior Leadership Team and was actively involved in the development of the university’s strategic plans.  She established systems for collecting the “voice of the customer” and for the communication of summative and trend data to the Belmont community.  Her work in facilitating the operational phase of Belmont’s innovative “Belmont Central,” a one-stop student service center, contributed to the university winning the 1997 RIT/USA Today Award for exceptional teamwork.
 
Her favorite assignment was the development and leadership of the university’s “Lighten Up” team, a team focused on having fun in the workplace.
 
Teaching experience includes team and personal development course work for a variety of corporations and educational institutions.  Areas of expertise include:  continuous quality improvement, delivering quality service, team training, “hiring the best," and leadership development. 
 
She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her Master’s degree in psychology from the same institution.  She is an active participant and presenter in numerous professional organizations.
 
Dwaine Raper : Solutions Consultant Team Leader, CIS

Dwaine Raper

Solutions Consultant Team Leader, CIS

423.926.8282 | 2112 North Roan St., Johnson City, TN 37601
dwaine.raper@tennessee.edu
Lynn Reed : Productivity Consultant, CIS

Lynn Reed

Productivity Consultant, CIS

615.532.8883 | 193 Polk Ave., Suite C, Nashville, TN 37210
lynn.reed@tennessee.edu
Gordon Reed : Solutions Consultant, CIS

Gordon Reed

Solutions Consultant, CIS

423-426-2606 | 1610 University Avenue, Knoxville, TN 37921
gordon.reed@tennessee.edu
Kenny Smith : Solutions Consultant, CIS

Kenny Smith

Solutions Consultant, CIS

| 2112 North Roan St., Suite 604, Johnson City, TN 37601
ksmit262@utk.edu
Andre Temple : Solutions Consultant, CIS

Andre Temple

Solutions Consultant, CIS

| 605 Airways Boulevard, Suite 109, Jackson, TN 38301
Chuck Shoopman : Assistant Vice President, IPS

Chuck Shoopman

Assistant Vice President, IPS

865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
chuck.shoopman@tennessee.edu

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee. 

Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.

Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization.  While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development.  Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.

An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.

Richard Stokes : Human Resource Consultant/Office Manager, MTAS

Richard Stokes

Human Resource Consultant/Office Manager, MTAS

615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
Richard.Stokes@tennessee.edu

I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues.  I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments. 

I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN. 

I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR).  I am the Executive Director of the TN Chapter of IPMA-HR.

I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP).  I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a  “Professional in Human Resources” (PHR).

 

 

Norma Wilcox : Solutions Consultant, CIS

Norma Wilcox

Solutions Consultant, CIS

615.500.7208 | 193 Polk Ave., Suite C, Nashville, TN 37210
norma.wilcox@tennessee.edu

Norma Wilcox is a Solutions Consultant for The University of Tennessee Center for Industrial Services. Ms. Wilcox is responsible for promoting the resources of UT CIS to business and industry in the Upper Cumberland Region of Tennessee.  Ms. Wilcox previously worked with the Small Business Development Center at The University of Central Missouri counseling small businesses on marketing and promotion. She also helped create and manage MoPAL( Missouri Product Assistance Laboratory) at UCM. MoPAL provided quality measurement services for product design and development for small businesses. Her industrial experience was with The General Electric Company as a Sales Engineer for the motors and motor control division and with The Eaton Corporation as a product application coordinator. Ms. Wilcox graduated from Purdue University with a Bachelor of Science degree in Industrial Engineering. She also holds a Master’s degree in Business Administration from The University of Central Missouri and was awarded the Lucas F. Sterne Outstanding MBA Graduate Student Award