Solutions Consultant, CIS423.634.0850 | 744 McCallie Ave. Suite 502, Chattanooga, TN 37403
Solutions Consultant, CIS615.532.8657 | 7777 Walnut Grove Road Suite A-1, Memphis, TN 38120
University of Tennessee Center for Industrial Services Solutions Consultant
Michael serves Tennessee manufacturers assisting in improving profitability, business effectiveness, and providing resources to insure a safe, healthy, and regulatory compliant workplace. Michael collaborates with State, regional, and independent resources to offer solutions helping to build a “Better Tennessee.”
Michael has over 35 years of experience as a senior executive and consultant working across North America and internationally. He has broad experience across several industry segments including internet retail with Amazon, durable construction materials with Marvin Windows and Doors, automotive with Denso, consumer products, medical devices with Bausch & Lomb, due diligence, interim COO/CEO, cultural transformation, and delivering business excellence solutions with FOCUS Business Advisors, LLC.
He has directed or advised on lean and six sigma deployments, organization assessment and cultural transformation, leadership development, strategic planning, and ISO quality and environmental certifications. Companies he supported have been selected as benchmarks by professional associations as well as regional and State organizations for business excellence and community support. He has studied lean continual improvement methods in Japan.
Education / Credentials
MBA and Bachelor of Science Business Administration (Rochester Institute of Technology)
West TN Workforce 2000, West TN Manufacturing Leaders Network, West TN Advanced Technical College.
Board of Advisors University of Minnesota Carlson School Supply Chain and Consulting Enterprises.
Conference speaker and panel member on Managing Change and Leading in a Lean Environment.
Resource Program Manager, CIS931.626.5321 | 193 Polk Ave., Suite C, Nashville, TN 37210
Solutions Consultant, CIS731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005. The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.
Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years. During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995. In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.
In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.
Productivity Consultant, CIS615.532.8883 | 193 Polk Ave., Suite C, Nashville, TN 37210
IPS Consultant, CIS615.532.3012 | 193 Polk Ave., Suite C, Nashville, TN 37210
Solutions Consultant Team Leader, CIS423.926.8282 | 2112 North Roan St., Johnson City, TN 37601
Dwaine Raper leads the Solutions Consultant Team at the University of Tennessee’s Center for Industrial Services(CIS). CIS is an agency of the Institute for Public Service, and the NIST Manufacturing Extension Partner Center serving the state of TN. The CIS Solutions Consultant Team provides industrial extension services throughout the state of TN, working with manufacturers and industry partners, helping them improve performance and profitability, and to grow. Before joining CIS in 2007, Dwaine gained 15 years of manufacturing operations and supply chain management experience with manufacturing companies in the automotive and electronics industries. Dwaine holds two business degrees from East Tennessee State University (MBA and BBA). He also maintains supply chain management related professional certifications; Certified Production and Inventory Manager (CPIM) and Certified Supply Chain Professional (CSCP), both from APICS – The Association for Operations Management.
Solutions Consultant, CIS423.426.2606 | 263 Williams Circle, Cookeville, TN 38506
Gordon is the Solutions Consultant for the Upper Cumberland Region. He helps companies and communities succeed, grow and create high quality jobs.
Gordon is a senior level manager with experience managing and growing customer relationships, leading project teams to exceed customer, contractual, and corporate requirements, and creating and managing project schedules, resources, and financials. He has 5 years of Supply Chain Management experience coupled with 24 years of Project and Program Management. He has experience across a variety of industries, Automotive, Medical, Aerospace, Defense, Consumer and Industrial Electronics.
Areas of Expertise:
· Operations Management
· Supply Chain Management
· Project/Program Management
· Account Management/Business Development
· Product Development/Design Management
Education / Credentails:
- (BSBA) Bachelor of Science, Business Administration, Production and Operations Management – Tennessee Technological University
Assistant Vice President, IPS865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS). The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee.
Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.
Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization. While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development. Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.
An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.
Solutions Consultant, CIS865.926.8282 | 2112 North Roan St., Suite 604, Johnson City, TN 37601
Kenny Smith has more than 25 years of manufacturing experience in both Textiles and the Bearing Industry holding Quality Assurance positions from Quality Engineer, site level Quality Manager and multi-site Director of Quality. From 2004 through 2015, he helped launch NN Inc’s Continuous Improvement (CI) program in their Erwin, TN factories that reduced manufacturing costs by approximately 2.5% of sales annually. Kenny is trained in the skills of lean manufacturing and TPM and is an ASQ certified Black Belt in 6-Sigma. He has taught these skills to students in Italy, Slovakia, China and multiple sites around the US and participated in many rapid deployment teams to help troubleshoot for the root cause of specific problems and eliminate or improve these problems.
In 2015, Kenny came to work for the Center for Industrial Services as a resource, helping the factories in Northeast Tennessee. In 2016, he began working full time for the University as the Solutions Consultant for Region 9, Northeast Tennessee.
Human Resource Consultant/Office Manager, MTAS615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant. As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues. I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments.
I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN.
I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR). I am the Executive Director of the TN Chapter of IPMA-HR.
I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP). I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a “Professional in Human Resources” (PHR).
Solutions Consultant, CIS615.500.7208 | 193 Polk Ave., Suite C, Nashville, TN 37210
Norma Wilcox is a Solutions Consultant for The University of Tennessee Center for Industrial Services. Ms. Wilcox is responsible for promoting the resources of UT CIS to business and industry in the Upper Cumberland Region of Tennessee. Ms. Wilcox previously worked with the Small Business Development Center at The University of Central Missouri counseling small businesses on marketing and promotion. She also helped create and manage MoPAL( Missouri Product Assistance Laboratory) at UCM. MoPAL provided quality measurement services for product design and development for small businesses. Her industrial experience was with The General Electric Company as a Sales Engineer for the motors and motor control division and with The Eaton Corporation as a product application coordinator. Ms. Wilcox graduated from Purdue University with a Bachelor of Science degree in Industrial Engineering. She also holds a Master’s degree in Business Administration from The University of Central Missouri and was awarded the Lucas F. Sterne Outstanding MBA Graduate Student Award