Solutions Consultant, CIS423.634-0850 | 744 McCallie Ave. Suite 502, Chattanooga, TN 37403
Solutions Consultant, CIS615.532.8657 | 7777 Walnut Grove Rd., Memphis, TN 38120
Solutions Consultant, CIS615.532.8657 | 193C Polk Ave., Nashville, TN 37210
Resource Program Manager, CIS931.626.5321 | 193 Polk Ave., Suite C, Nashville, TN 37210
Solutions Consultant, CIS731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005. The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.
Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years. During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995. In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.
In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.
Solutions Consultant, CIS865.974.6621 | 1610 University Avenue, Knoxville, TN 37921
IPS Consultant, CIS615.532.3012 | 193 Polk Ave., Suite C, Nashville, TN 37210
Solutions Consultant Team Leader, CIS423.926.8282 | 2112 North Roan St., Johnson City, TN 37601
Productivity Consultant, CIS615.532.8883 | 193 Polk Ave., Suite C, Nashville, TN 37210
Solutions Consultant, CIS423-426-2606 | 1610 University Avenue, Knoxville, TN 37921
Solutions Consultant, CIS| 2112 North Roan St., Suite 604, Johnson City, TN 37601
Solutions Consultant, CIS| 605 Airways Boulevard, Suite 109, Jackson, TN 38301
Assistant Vice President, IPS865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS). The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee.
Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.
Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization. While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development. Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.
An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.
Human Resource Consultant/Office Manager, MTAS615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant. As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues. I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments.
I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN.
I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR). I am the Executive Director of the TN Chapter of IPMA-HR.
I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP). I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a “Professional in Human Resources” (PHR).
Solutions Consultant, CIS615.500.7208 | 193 Polk Ave., Suite C, Nashville, TN 37210
Norma Wilcox is a Solutions Consultant for The University of Tennessee Center for Industrial Services. Ms. Wilcox is responsible for promoting the resources of UT CIS to business and industry in the Upper Cumberland Region of Tennessee. Ms. Wilcox previously worked with the Small Business Development Center at The University of Central Missouri counseling small businesses on marketing and promotion. She also helped create and manage MoPAL( Missouri Product Assistance Laboratory) at UCM. MoPAL provided quality measurement services for product design and development for small businesses. Her industrial experience was with The General Electric Company as a Sales Engineer for the motors and motor control division and with The Eaton Corporation as a product application coordinator. Ms. Wilcox graduated from Purdue University with a Bachelor of Science degree in Industrial Engineering. She also holds a Master’s degree in Business Administration from The University of Central Missouri and was awarded the Lucas F. Sterne Outstanding MBA Graduate Student Award