Human Resources


Linda Arms : Administrative Coordinator I, CIS

Linda Arms

Administrative Coordinator I, CIS

865.974.6621 | 1610 University Ave., Knoxville, TN 37921-6741

I have a Bachelor’s degree in Organizational Management from Tusculum College and over twenty years of administrative experience in several areas including accounting, customer service and finance. My broad background has prepared me well for the challenges of a fast-paced work environment. My previous work experience includes positions with TVA, and Smurfit Stone Container Corporation where I held a number of positions of increasing responsibility. Each of these positions provided me with the experience necessary to succeed as an employee of the University of Tennessee. I have the desire and the ability to work well with a diverse population of all levels and my strong communication skills make it easy for me to build lasting relationships with those I serve. 

Sherri Brown : Administrative Specialist, MTAS

Sherri Brown

Administrative Specialist, MTAS

865.974.3632 | 1610 University Avenue, Knoxville, TN 37921

Sherri  joined Institute for Public Service, Central Office January 2, 2007 as an Administrative Assistant. She relocated to MTAS November 5, 2012 to provide administrative support in  accounts payable. Sherri received a Paralegal Degree in May 2006.  Sherri was born in Northern  Indiana and in 1969 her family relocated to Ft. Davis, Texas and then later to El Paso, Texas.

Clarence and  Sherri married February 17, 1976.  The Brown family moved to Knoxville in 1988.  Clarence and Sherri have  two daughters, (Kimberly and Rebecca), a son-in-law, (Jeffry), two grandsons, (Jacob and Jax), one granddaughter, (Karin).

Sherri enjoys reading,  knitting and different kinds of needlework.  Disc Golf and bicycling provide her with much needed exercise.

Steven Cross : Fire Management Consultant, MTAS

Steven Cross

Fire Management Consultant, MTAS

615.532.7108 | 226 Capitol Blvd., Suite 606, Nashville, TN 37219

Steven Cross is a Fire Management Consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS).  He joined MTAS on July 9, 2017.  His duties include providing technical assistance and consulting services for municipal governemnt leaders in all areas of fire department and emergency services management as well as serving as a resource for state-wide professional associations.

Steven joined the fire service as a municipal firefighter in 1986.  He served for over 27 years with the Columbia Fire Department, the last 17 years as Columbia’s Deputy Fire Chief and Fire Chief. Prior to joining the University of Tennessee, Steven served in the Tennessee State Fire Marshal's Office's Fire Fighting Personnel Standards and Education Commission. 


  • Bachelor of Science in Fire Science Administration from Waldorf University in Forrest City, Iowa
  • Fire Officer Level IV IFSAC / ProBoard from Alabama Fire College in Tuscaloosa, Alabama


  • Chief Fire Officer designation (CFO), Commission on Fire Accreditation International
  • Tennessee Fire Chiefs Association
  • Tennessee All Hazards Incident Management Team, Assistant State Plan Coordinator
  • Public Entity Risk Management, Insurance Institute of America


Keith Groves : Solutions Consultant, CIS

Keith Groves

Solutions Consultant, CIS

731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.

            Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.

            In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.

Angie McLemore : Administrative Coordinator, IPS

Angie McLemore

Administrative Coordinator, IPS

(865) 974-4946 | 1610 University Ave, Knoxville, TN 37921
Margaret Norris : Executive Director, MTAS

Margaret Norris

Executive Director, MTAS

865.974.9063 | 1610 University Avenue, Knoxville, TN 37921

Margaret Norris is the Executive Director for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office. 

Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, post graduate intern, finance director and city manager.

Margaret graduated Magna Cum Laude from UTK with dual degrees in Psychology and Spanish and she earned a master of public administration from UTC.  She served as the Executive Director of the Tennessee City Management Association from 2004-2008.  She is a member of Phi Beta Kappa, the Tennessee City Management Association, the National Association of Parliamentarians, and the International City/County Management Association. 


Janice Rodriguez : Executive Director, TLC

Janice Rodriguez

Executive Director, TLC

615-741-7579 | 220 French Landing Drive, Suite B, Nashville, TN 37243

Dr. Janice Snow Rodríguez is the Executive Director of the TN Language Center (formerly the TN Foreign Language Institute). She holds a Ph.D. in Public Administration and Masters of Arts, in Spanish Literature. Dr. Rodríguez has been employed by TLC (formerly TFLI) since 1999, and is credited with researching and recommending a certification program for court interpreters for the State of Tennessee, adopted by the TN Administrative Office of the Courts. She is the Title VI Coordinator for the Institute, works on the TN Supreme Court's Access to Justice Committee for Interpreter Issues, and is a board member for the Metro Nashville Police Department's El Protector Program, and a Commissioner and current Chair for the Metro Nashville Human Relations Commission. 

Certified as a Cross-Cultural Health Care Program Cultural Diversity Trainer, she has conducted numerous cultural awareness and diversity seminars for social services, medical and law enforcement agencies.  She also serves as adjunct faculty for Tennessee State University's (TSU) College of Public Service and Urban Affairs, teaching Human Resources, Organization Theory & Assessment, and Employment Law.  She serves on TSU's advisory committee for International Education. 

She is member of or professionally affiliated with a variety of organizations and associations including Sister Cities Nashville, the Japan-America Society of Tennessee, TN Latin American Chamber, Nashville Hispanic Chamber, Global Nashville Project, the Global Chamber of Nashville, Williamson County Chamber and the Nashville Chamber of Commerce. 

Previous professional experience includes serving as an Information Specialist with the Voice of America's Radio Marti Program in Washington, DC; Information Services Director with an intellectual property law firm in Alexandria, VA; software support for a legal business software company in Brentwood, TN, and adjunct Spanish faculty for Lipscomb University. 

A native Nashvillian, she has two children, Javier and Claudia, and resides in the 12th South area of Nashville.  She enjoys traveling, gardening, pottery classes, singing and listening to live music.  She speaks Spanish and Portuguese and has studied Italian and Arabic.

Honna Rogers : Municipal Management Consultant, MTAS

Honna Rogers

Municipal Management Consultant, MTAS

423.425-4239 | Political Science and Public Service, Dept. 6256, Pfeiffer 302, Chattanooga, TN 37403

Honna Rogers grew up in Northeast Georgia.  She graduated from Piedmont College in Demorest, GA with a Bachelors of History degree and from the University of Tennessee with a Masters in Public Administration.  She previously worked for the City of Sevierville and as a Post Graduate Management Fellow with UT-MTAS.  While at MTAS she worked with the cities of Cleveland, Athens, East Ridge, and Signal Mountain and the SE TN Development District and the Athens Utility Board.  Honna spent five years as the Town Manager of Signal Mountain, TN before returning to UT-MTAS.  Honna and her husband, Joshua, reside in Signal Mountain with their two children.

Richard Stokes : Human Resource Consultant/Office Manager, MTAS

Richard Stokes

Human Resource Consultant/Office Manager, MTAS

615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219

I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues.  I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments. 

I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN. 

I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR).  I am the Executive Director of the TN Chapter of IPMA-HR.

I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP).  I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a  “Professional in Human Resources” (PHR).