Human Resources


Linda Arms : Administrative Coordinator I, CIS

Linda Arms

Administrative Coordinator I, CIS

865.974.6621 | 1610 University Ave., Knoxville, TN 37921-6741

I have a Bachelor’s degree in Organizational Management from Tusculum College and over twenty years of administrative experience in several areas including accounting, customer service and finance. My broad background has prepared me well for the challenges of a fast-paced work environment. My previous work experience includes positions with TVA, and Smurfit Stone Container Corporation where I held a number of positions of increasing responsibility. Each of these positions provided me with the experience necessary to succeed as an employee of the University of Tennessee. I have the desire and the ability to work well with a diverse population of all levels and my strong communication skills make it easy for me to build lasting relationships with those I serve. 

Sherri Brown : Administrative Specialist, MTAS

Sherri Brown

Administrative Specialist, MTAS

865.974.3632 | 1610 University Avenue, Knoxville, TN 37921

Sherri  joined Institute for Public Service, Central Office January 2, 2007 as an Administrative Assistant. She relocated to MTAS November 5, 2012 to provide administrative support in  accounts payable. Sherri received a Paralegal Degree in May 2006.  Sherri was born in Northern  Indiana and in 1969 her family relocated to Ft. Davis, Texas and then later to El Paso, Texas.

Clarence and  Sherri married February 17, 1976.  The Brown family moved to Knoxville in 1988.  Clarence and Sherri have  two daughters, (Kimberly and Rebecca), a son-in-law, (Jeffry), two grandsons, (Jacob and Jax), one granddaughter, (Karin).

Sherri enjoys reading,  knitting and different kinds of needlework.  Disc Golf and bicycling provide her with much needed exercise.

Steven Cross : Fire Management Consultant, MTAS

Steven Cross

Fire Management Consultant, MTAS

615.532.7108 | 226 Capitol Blvd., Suite 606, Nashville, TN 37219

Steven Cross is a Fire Management Consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS).  He joined MTAS on July 9, 2017.  His duties include providing technical assistance and consulting services for municipal governemnt leaders in all areas of fire department and emergency services management as well as serving as a resource for state-wide professional associations.

Steven joined the fire service as a municipal firefighter in 1986.  He served for over 27 years with the Columbia Fire Department, the last 17 years as Columbia’s Deputy Fire Chief and Fire Chief. Prior to joining the University of Tennessee, Steven served in the Tennessee State Fire Marshal's Office's Fire Fighting Personnel Standards and Education Commission. 


  • Bachelor of Science in Fire Science Administration from Waldorf University in Forrest City, Iowa
  • Fire Officer Level IV IFSAC / ProBoard from Alabama Fire College in Tuscaloosa, Alabama


  • Chief Fire Officer designation (CFO), Commission on Fire Accreditation International
  • Tennessee Fire Chiefs Association
  • Tennessee All Hazards Incident Management Team, Assistant State Plan Coordinator
  • Public Entity Risk Management, Insurance Institute of America


Wendy Eddy : Business Manager, CIS

Wendy Eddy

Business Manager, CIS

615.532.4906 | 193 Polk Ave., Suite C, Nashville, TN 37210

Wendy is based in our Nashville office and serves as the Financial and Operations Manager.  Wendy manages the Business Services department which includes accounting, human resources, information technology and training registration and logistic services.  Wendy, as a Team Leader, is also a member of the CIS Leadership team.

Wendy graduated from Eastern Michigan University and received her Certified Management Accountant (CMA) certification in 1994.  Wendy had over 20 years of experience as a Financial Manager/Controller in various manufacturing and service industries before coming to CIS in 2009.  Wendy is currently working on her MBA from Middle Tennessee State University.

Kurt Frederick : Training Consultant, MTAS

Kurt Frederick

Training Consultant, MTAS

615.253.6385 | 226 Capitol Blvd Suite 606, Nashville, TN 37219

Kurt Frederick is a training consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS). He has been with MTAS since 1999. Part of his duties include administering the state wide Municipal Administration Program, Municipal Management Academy, Administrative Hearing Officer training program and he also works with curriculum development involving all programs.

Prior to joining UT, Kurt was coordinator of a National Science Foundation multi-disciplinary curriculum development grant for Nashville State Technical Institute. He also worked for the State of Tennessee Department of Finance Administration as an administrative budget analyst and was responsible for the law enforcement, judicial and military budgets. During his tenure with the department of Finance and Administration he administered the Federal Edward Bryne State and Local Law Enforcement Assistance grant program, which assisted in drug eradication.    

Kurt has a Bachelor of Science in Business Administration from Memphis State University and his Master of Science in Human Resource Development from the University of Tennessee.

Keith Groves : Solutions Consultant, CIS

Keith Groves

Solutions Consultant, CIS

731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.

            Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.

            In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.

Margaret Norris : Municipal Management Consultant, MTAS

Margaret Norris

Municipal Management Consultant, MTAS

865.974.9063 | 1610 University Avenue, Knoxville, TN 37921

Margaret Norris is the Executive Director for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office. 

Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, post graduate intern, finance director and city manager.

Margaret graduated Magna Cum Laude from UTK with dual degrees in Psychology and Spanish and she earned a master of public administration from UTC.  She served as the Executive Director of the Tennessee City Management Association from 2004-2008.  She is a member of Phi Beta Kappa, the Tennessee City Management Association, the National Association of Parliamentarians, and the International City/County Management Association. 


Honna Rogers : Municipal Management Consultant, MTAS

Honna Rogers

Municipal Management Consultant, MTAS

423.634.0849 | 744 McCallie Avenue, Suite 502, Chattanooga, TN 37403

Honna Rogers grew up in Northeast Georgia.  She graduated from Piedmont College in Demorest, GA with a Bachelors of History degree and from the University of Tennessee with a Masters in Public Administration.  She previously worked for the City of Sevierville and as a Post Graduate Management Fellow with UT-MTAS.  While at MTAS she worked with the cities of Cleveland, Athens, East Ridge, and Signal Mountain and the SE TN Development District and the Athens Utility Board.  Honna spent five years as the Town Manager of Signal Mountain, TN before returning to UT-MTAS.  Honna and her husband, Joshua, reside in Signal Mountain with their two children.

PJ Snodgrass : Training Consultant, MTAS

PJ Snodgrass

Training Consultant, MTAS

865.974.9858 | 1610 University Avenue, Knoxville, TN 37921

P. J. started working at UT in October of 1984 in the Knoxville campus IT department. Before coming to UT she had worked as an IT professional in banking, newsprint, and manufacturing.

After several years working in IT she transferred to the Center for Business and Economic Research where she worked on a marketing simulation game with Dr. Ernie Cadotte.

Eventually returning to the UT system IT department, she worked with the financial and payroll groups, converted many databases during the Y2K conversion and started writing training materials for the IT systems. P.J. was a member of the Change Management team on the IRIS project where she wrote many training modules and assisted in a major train-the-trainer project to get hundreds of staff trained across all UT campuses.

While working full time, P.J. earned a masters degree in Adult Education in 1996 and in 2002 earned her doctorate in Human Resource Development. Her dissertation topic was Telecommuting in higher education: An examination of the decision-making factors.

Other publications include Snodgrass, P. J. (1998). Gery on Electronic Performance Support Systems and Technology. In Dean, P. & Ripley, D., Eds. Performance Improvement Interventions: Technologies in the Workplace Volume 3. Washington, DC: International Society for Performance Improvement.

Dean, P., Blevins, S. and Snodgrass, P. (1997). Performance Analysis: An HRD Tool That Drives Change in Organizations. In Phillips, J.J. & Holton, E. F., Eds. Leading Organizational Change. Alexandria, VA: American Society for Training and Development.

Snodgrass, P. and Brewer, E. (2011). Leadership in Higher Education in Adopting a Telecommuting Program. In Wang, Victor, Ed. Encyclopedia of E-Leadership, Counseling and Training.

Before leaving OIT and coming to MTAS, P.J. had been a trainer in OIT for over seven years. She was promoted to Assistant Director of Human Resources in OIT before coming to MTAS as a Training Consultant in November 2009 working with the Certified Municipal Finance Officer program. She is also an adjunct instructor at Tusculum College.

Currently, P.J. supports the Municipal Management Academy program in east Tennessee, the Elected Officials Academy statewide, the Certified Municipal Finance Officer program statewide and develops custom training programs.

P.J. enjoys organic gardening, hiking, and her three dogs who keep her busy!

Richard Stokes : Human Resource Consultant/Office Manager, MTAS

Richard Stokes

Human Resource Consultant/Office Manager, MTAS

615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219

I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues.  I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments. 

I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN. 

I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR).  I am the Executive Director of the TN Chapter of IPMA-HR.

I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP).  I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a  “Professional in Human Resources” (PHR).