Human Resources

HUMAN RESOURCES

Linda Arms, Administrative Coordinator I, CIS
1610 University Ave., Knoxville, TN 37921
(865) 974-6621 | linda.arms@tennessee.edu


Linda serves as Administrative Coordinator for the CIS Knoxville office.

Sherri Brown, Administrative Specialist II, MTAS
1610 University Ave., Knoxville, TN 37921
(865) 974-3632 | sherri.brown@tennessee.edu


Sherri  joined Institute for Public Service, Central Office January 2, 2007 as an Administrative Assistant. She relocated to MTAS November 5, 2012 to provide administrative support in  accounts payable. Sherri received a Paralegal Degree in May 2006.  Sherri was born in Northern  Indiana and in 1969 her family relocated to Ft. Davis, Texas and then later to El Paso, Texas.Clarence and  Sherri married February 17, 1976.  The Brown family moved to Knoxville in 1988.  Clarence and Sherri have  two daughters, (Kimberly and Rebecca), a son-in-law, (Jeffry), two grandsons, (Jacob and Jax), one granddaughter, (Karin).Sherri enjoys reading,  knitting and different kinds of needlework.  Disc Golf and bicycling provide her with much needed exercise.

Kurt Frederick, Training Consultant, MTAS
226 Capitol Blvd Suite 606, Nashville, TN 37219
(615) 253-6385 | kurt.frederick@tennessee.edu


Kurt Frederick is a training consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS). He has been with MTAS since 1999. Part of his duties include administering the state wide Municipal Administration Program, Municipal Management Academy, Administrative Hearing Officer training program and he also works with curriculum development involving all programs.Prior to joining UT, Kurt was coordinator of a National Science Foundation multi-disciplinary curriculum development grant for Nashville State Technical Institute. He also worked for the State of Tennessee Department of Finance Administration as an administrative budget analyst and was responsible for the law enforcement, judicial and military budgets. During his tenure with the department of Finance and Administration he administered the Federal Edward Bryne State and Local Law Enforcement Assistance grant program, which assisted in drug eradication.    Kurt has a Bachelor of Science in Business Administration from Memphis State University and his Master of Science in Human Resource Development from the University of Tennessee.

Keith Groves, Solutions Consultant, CIS
193C Polk Avenue, Nashville, TN 37210
(731) 425-4779 | keith.groves@tennessee.edu


Keith Groves, Resource Program Manager, joined the UT Center for Industrial Services in March of 2005. Prior to joining the CIS, Keith worked in retail sales for 11 years and in manufacturing for 16 years. During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995. In 2011, Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies; Keith has been the core deliverer for this process.

  Margaret Norris, Municipal Management Consultant, MTAS
1610 University Ave., Knoxville, TN 37921
(865) 974-9063 | margaret.norris@tennessee.edu


Margaret Norris is a Municipal Management Consultant for the Municipal Technical Advisory Service, housed in the Institute for Public Service at the University of Tennessee.  She has been with MTAS for fourteen years, having spent the first five at the Nashville office before transferring to the Knoxville office.  Prior to joining MTAS in 2001, Margaret once worked for the agency as a graduate intern.  Her other experience includes work in Chattanooga, Tennessee; Kansas City, Missouri; South Pittsburg Tennessee; and Lumberton, North Carolina.  Titles she has held include records manager, post graduate intern, finance director and city manager. Margaret graduated Magna Cum Laude from UTK with dual degrees in Psychology and Spanish and she earned a master of public administration from UTC.  She served as the Executive Director of the Tennessee City Management Association from 2004-2008.  She is a member of Phi Beta Kappa, the Tennessee City Management Association, the National Association of Parliamentarians, and the International City/County Management Association.

Honna Rogers, Municipal Management Consultant, MTAS
744 McCallie Avenue, Suite 502, Chattanooga, TN 37403
(423) 634-0849 | honna.rogers@tennessee.edu


Honna Rogers grew up in Northeast Georgia.  She graduated from Piedmont College in Demorest, GA with a Bachelors of History degree and from the University of Tennessee with a Masters in Public Administration.  She previously worked for the City of Sevierville and as a Post Graduate Management Fellow with UT-MTAS.  While at MTAS she worked with the cities of Cleveland, Athens, East Ridge, and Signal Mountain and the SE TN Development District and the Athens Utility Board.  Honna spent five years as the Town Manager of Signal Mountain, TN before returning to UT-MTAS.  Honna and her husband, Joshua, reside in Signal Mountain with their son Parker.

  PJ Snodgrass, Training Consultant, MTAS
1610 University Ave., Knoxville, TN 37921
(865) 974-9858 | pj.snodgrass@tennessee.edu


P. J. started working at UT in October of 1984 in the Knoxville campus IT department. Before coming to UT she had worked as an IT professional in banking, newsprint, and manufacturing.After several years working in IT she transferred to the Center for Business and Economic Research where she worked on a marketing simulation game with Dr. Ernie Cadotte.Eventually returning to the UT system IT department, she worked with the financial and payroll groups, converted many databases during the Y2K conversion and started writing training materials for the IT systems. P.J. was a member of the Change Management team on the IRIS project where she wrote many training modules and assisted in a major train-the-trainer project to get hundreds of staff trained across all UT campuses.While working full time, P.J. earned a masters degree in Adult Education in 1996 and in 2002 earned her doctorate in Human Resource Development. Her dissertation topic was Telecommuting in higher education: An examination of the decision-making factors.Other publications include Snodgrass, P. J. (1998). Gery on Electronic Performance Support Systems and Technology. In Dean, P. & Ripley, D., Eds. Performance Improvement Interventions: Technologies in the Workplace Volume 3. Washington, DC: International Society for Performance Improvement.Dean, P., Blevins, S. and Snodgrass, P. (1997). Performance Analysis: An HRD Tool That Drives Change in Organizations. In Phillips, J.J. & Holton, E. F., Eds. Leading Organizational Change. Alexandria, VA: American Society for Training and Development.Snodgrass, P. and Brewer, E. (2011). Leadership in Higher Education in Adopting a Telecommuting Program. In Wang, Victor, Ed. Encyclopedia of E-Leadership, Counseling and Training.Before leaving OIT and coming to MTAS, P.J. had been a trainer in OIT for over seven years. She was promoted to Assistant Director of Human Resources in OIT before coming to MTAS as a Training Consultant in November 2009 working with the Certified Municipal Finance Officer program. She is also an adjunct instructor at Tusculum College.Currently, P.J. supports the Municipal Management Academy program in east Tennessee, the Elected Officials Academy statewide, the Certified Municipal Finance Officer program statewide and develops custom training programs.P.J. enjoys organic gardening, hiking, and her three dogs who keep her busy!

  Richard Stokes, Human Resource Consultant/Office Manager, MTAS
226 Capitol Blvd Suite 606, Nashville, TN 37219
(615) 532-4956 | richard.stokes@tennessee.edu


Richard joined the staff of The University of Tennessee – Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, he provides technical HR assistance, training and support to city officials across the state on a wide range of HR issues. He has written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments. Richard earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN. He now currently serves as President of the International Public Management Association for Human Resource (IPMA-HR) and is a Past President of the IPMA-HR-Southern Region.  He is also the Executive Director of the TN Chapter of IPMA-HR. Richard is certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Certified Professional” (IPMA-CP).  He is also certified by the Society for Human Resource Management as a “Professional in Human Resources” (PHR).