Education

EDUCATION

Dan Anselment : Consultant II, LEIC

Dan Anselment

Consultant II, LEIC

| 1201 Oak Ridge Turnpike, #101, Oak Ridge, TN 37830
Doug Brown : Administrative Specialist II - Training, MTAS

Doug Brown

Administrative Specialist II - Training, MTAS

865.974.9140 | 1610 University Avenue, Knoxville, TN 37921
Doug.Brown@tennessee.edu

Doug has been with MTAS since 2006.  Currently an Administrative Specialist in the Training Department, he primarily works with the Municipal Management Academy and the Elected Officials Academy programs.

Doug has an undergraduate degree in Political Science and a Master's degree in Education from the University of Tennessee.

In his spare time Doug likes traveling, sports and food.

John Chlarson : Public Works Consultant, MTAS

John Chlarson

Public Works Consultant, MTAS

731.425-4785 | 605 Airways Blvd. Suite 109, Jackson, TN 38301
John.Chlarson@tennessee.edu

Jackson IPS Office Manager

Secretary, Tennessee Stormwater Association

Former Education Co-Chair,Tennessee Chapter of the American Public Works Association

Former Branch President, West Tennessee Branch, Tennessee Chapter of the American Public Works Association

B.S., Civil Engineering, Tennessee Technological University, 1983

John Chlarson has over 30 years’ experience in a wide variety of engineering applications, having worked for government, industry, and private consulting. He established and ran a materials testing laboratory approved by the Corps of Engineers and the Department of Energy.  He has also been the engineer in responsible charge for engineering offices for firms in both Tennessee and Kentucky. Mr. Chlarson was also a City Engineer, responsible, among other things, for a comprehensive Storm Water Management Program.  He has had extensive experience in the design, review, and implementation of storm water control structures and measures.

John Chlarson was the lead in MTAS’s role as the prime contractor for the Tennessee Department of Environments and Conservation’s  EPA Construction Stormwater Initiative Grant to develop selection criteria and training programs for stormwater Qualified Local Programs. John assisted Robert Haley, (former) Assistant Manager of the Permit Section of the Division of Water Pollution Control, in developing Tennessee’s first Phase II Permit and NOI, and the Annual Report.  John also worked with Sidney J. Hemsley, J.D., in co-authoring a statewide Model Stormwater Ordinance and a statewide Model Stormwater Utility Ordinance for municipalities in the State of Tennessee.  John has also assisted in the presentation of several previous Phase II classes across the State of Tennessee.  He is actively involved in monitoring developments in the NPDES Phase II permit regulations, and is the lead contact on Phase II for the Municipal Technical Advisory Service.

Trent Clagg : Training Specialist, NCEL

Trent Clagg

Training Specialist, NCEL

| 1610 University Ave., Knoxville, TN 37921
Greg Coker : Training Coordinator, LEIC

Greg Coker

Training Coordinator, LEIC

865.947.3201 | 1201 Oak Ridge Turnpike, Oak Ridge, TN 37830
greg.coker@tennessee.edu
Dana Deem : Municipal Management Consultant, MTAS

Dana Deem

Municipal Management Consultant, MTAS

731.425-4782 | 605 Airways Blvd. Suite 109, Jackson, TN 38301
Dana.Deem@tennessee.edu

I grew up in the Washington DC. area.  After high school I enlisted in the Air Force and served 21 years, living overseas in the Philippines and Germany.  After the Air Force I went to work for the City of McKenzie, Tennessee as their City recorder and Finance Director.  Before joining the IPS staff in 2010, I served the City of Clifton, Tennessee as their City Manager.

Misty DePriest : Resource Program Manager, CIS

Misty DePriest

Resource Program Manager, CIS

931.626.5321 | 193 Polk Ave., Suite C, Nashville, TN 37210
Misty.DePriest@tennessee.edu
Cyndy Edmonds : Specialist II, MTAS

Cyndy Edmonds

Specialist II, MTAS

865.974.9844 | 1610 University Avenue, Knoxville, Te 37921
Cyndy Edmonds is no stranger to the Municipal Technical Advisory Service (MTAS). Having 
been an employee at the University of Tennessee for more than 23 years, Cyndy started her 
career as a production assistant in the Center for Telecommunications and Video (CTV) at the 
Institute for Public Service. During this season of her career, she took the opportunity to learn 
graphics and computer programming when CTV was branching out into the area of developing 
interactive CD-ROMs for agencies and other customers. 
 
Over the past 13 years, Cyndy has been at the UT Office of Information of Technology (OIT) 
helping faculty members utilize technology on campus for the enhancement of classroom 
instruction. In addition, Cyndy has developed some excellent online courses and training 
for adult learners. As a trainer, she has taught faculty software applications such as Adobe 
Captivate, Photoshop, Audacity and Apple iMovie. In her new role as the online training specialist, 
Cyndy will work with MTAS Training Program Manager Macel Ely to determine how online 
learning might benefit the educational experience and professional development of Tennessee 
municipalities and their employees.
 
Outside the office you can find Cyndy floating on a local river or lake in her kayak. Or you can find her at her studio on Mcalla Ave at Mighty Mud
Ceramics; creating mugs, plates, bowls or any other crazy art she puts her mind to.  You may even see her selling her products at the Market Square Farmer's market spring thru fall. 
 
 
Chuck Gluck : Safety Consultant, CIS

Chuck Gluck

Safety Consultant, CIS

865.974.6621 | 105 Student Services Building, Knoxville, TN 37996
chuck.gluck@tennessee.edu

I have been in the Fire service for 37 years. I became the first Haz Mat Inspector in the City of San Jose, Califonia. I am an OSHA outreach instructor and a Past International Association of Firefighters outreach instructor. I had a Occupational Safety Company in California, from 1990 to 2008. Relocated to east Tennessee, to be close to grandkids. 

Walter Idol : Health and Safety Team Leader, CIS

Walter Idol

Health and Safety Team Leader, CIS

865.974.2009 | 1610 University Avenue, Knoxville, TN 37921
walter.idol@tennessee.edu
Chris Jones : Specialist II, LEIC

Chris Jones

Specialist II, LEIC

865.946-3201 | 1201 Oak Ridge Turnpike, Oak Ridge, TN 37830
cjone179@utk.edu
Jeff Lindsey : Program Enrichment Manager, LEIC

Jeff Lindsey

Program Enrichment Manager, LEIC

865.946.3201 | 1201 Oak Ridge Turnpike, Oak Ridge, TN 37830
jeff.lindsey@tennessee.edu
Patrick Mills : Admin Specialist, NCEL

Patrick Mills

Admin Specialist, NCEL

865.974-0411 | 1610 University Avenue, Knoxville, TN 37921
Laura Ogle-Graham : TMBP Coordinator, MTAS

Laura Ogle-Graham

TMBP Coordinator, MTAS

| 1610 University Ave., Knoxville, TN 37923
Macel Ely : Executive Director, NCEL

Macel Ely

Executive Director, NCEL

865.974.9830 | 1610 University Avenue, Knoxville, TN 37921
macel.ely@tennessee.edu

DR. MACEL ELY serves as Director of the Naifeh Center for Effective Leadership (NCEL) at the University of Tennessee’s Institute for Public Service.  The purpose of the NCEL is to provide training and professional growth to leaders at all levels, from the emerging supervisor to the experienced senior executive.  Prior to coming to serve in this role, Dr. Macel Ely, served as training manager for the University of Tennessee’s Municipal Technical Advisory Service (MTAS).  During that time, Dr. Ely oversaw multiple training programs including the Municipal Court Clerk Program, Elected Officials Academy, Municipal Management Academy, Municipal Administration Program and the Certified Municipal Finance Officer programs. 

 

Dr. Ely has earned a bachelor’s degree in political science from Lee University and Kentucky Wesleyan College and a master’s degree in public administration and a doctoral degree in educational leadership from the University of Tennessee at Knoxville. He has earned the Certified Professional in Learning and Performance (CPLP) certification through the Association for Talent Development (ATD) and also has professional certificates in the areas of coaching, leadership program development and training management.  Recently awarded the 2015 Robert S. Hutchison Outstanding Public Service Professional Award, Dr. Ely has also authored a book entitled Ain’t No Grave which has been featured in such media outlets as CNN Headline News, National Public Radio, and the British Broadcasting Corporation. This literary work was nominated for best historical research by the Association of Recorded Sound Collections. Dr. Macel Ely also serves on charitable boards across the country.  He and his wife, Jamie, reside in Walland with their son, Silas and daughter, Elizabeth. 

 

 

 

Kurt Frederick : Training Consultant, MTAS

Kurt Frederick

Training Consultant, MTAS

615.253-6385 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
Kurt.Frederick@tennessee.edu

Kurt Frederick is a training consultant with the University of Tennessee Municipal Technical Advisory Service (MTAS). He has been with MTAS since 1999. Part of his duties include administering the state wide Municipal Administration Program, Municipal Management Academy, Administrative Hearing Officer training program and he also works with curriculum development involving all programs.

Prior to joining UT, Kurt was coordinator of a National Science Foundation multi-disciplinary curriculum development grant for Nashville State Technical Institute. He also worked for the State of Tennessee Department of Finance Administration as an administrative budget analyst and was responsible for the law enforcement, judicial and military budgets. During his tenure with the department of Finance and Administration he administered the Federal Edward Bryne State and Local Law Enforcement Assistance grant program, which assisted in drug eradication.    

Kurt has a Bachelor of Science in Business Administration from Memphis State University and his Master of Science in Human Resource Development from the University of Tennessee.

Scott Gordy : Chief Information Officer, IPS

Scott Gordy

Chief Information Officer, IPS

865.974.4944 | 1610 University Avenue, Knoxville, TN 37921
scott.gordy@tennessee.edu
Scott came to work at the Institute for Public in January 2001 after working for a little over ten years for the State of Mississippi where he was a consultant and information technology administrator for both Information Technology Services and the Mississippi Highway Patrol.  Growing up with a father in the military, Scott had the opportunity to travel across the United States of America as well as Germany where he attended high school.
 
Upon graduation from high school, his father retired from the military and returned to Jackson Mississippi where Scott attended Mississippi College and received his Bachelor of Science degree in Computer Science.
 
Scott currently serves as Chief Information Officer for the institute where he is responsible for IT at the central office as well as representing the institute in the IT arena at the UT System level and UT Knoxville.
 
He loves long walks on the beach, sunsets, reading by a cozy fire, and crocheting. Oh yeah, and an occasional peanut butter and 'nanner sammich (fried of course).
 
Jonathan Walden : Manager of Information Technology and Environmental Services, CTAS

Jonathan Walden

Manager of Information Technology and Environmental Services, CTAS

615.532.3555 | 226 Capitol Boulevard Building, Suite 400, Nashville, TN 37219
jon.walden@tennessee.edu
Melanie Wolfenbarger : Coordinator II, LEIC

Melanie Wolfenbarger

Coordinator II, LEIC

| 1201 Oak Ridge Turnpike, Oak Ridge, TN 37830
melanie.wolfenbarger@tennessee.edu
Don Green : Executive Director, LEIC

Don Green

Executive Director, LEIC

865.946.3221 | 1201 Oak Ridge Turnpike Suite 101, Oak Ridge, TN 37830
don.green@tennessee.edu

Don Green became the Executive Director for the LEIC on December 1, 2009.  Don Green joined the LEIC in April 2008 when he retired as Deputy Chief of Police with the Knoxville Police Department, having served there since 1979. He has over thirty-one years of law enforcement experience.  Prior to his full time employment, he was affiliated with both LEIC and Fox Valley Technical College presenting on leadership, ethics, school safety and community policing.

While at the Knoxville Poli ce Department, his assignments included Division Commander of the Criminal Investigations Division and Support Services Division. During his career he served as SWAT team leader and commander, on the Haz-Mat Response Team, Marine Unit, Bicycle Unit, and as an Accident Reconstructionist, as well as on patrol and investigative assignments.   He has been involved in training both for KPD and on a national and international basis in areas such as leadership, ethics, community policing, tactical operations, school safety, and homeland security.  He has also published numerous articles for Law and Order magazine.

Green holds a Bachelor of Science degree in Psychology and a Master of Science in Criminal Justice, both from The University of Tennessee. In 2011 he completed an Education Specialist degree from Lincoln Memorial University.  He is a graduate of the 204th session of the FBI National Academy and the 28th Session of the Senior Management Institute for Police (PERF).  He presently serves as the 1st Vice President for the TN Chapter, FBI National Academy Associates and Secretary on the Board for Allies for Substance Abuse Prevention (ASAP in Anderson County, TN. 

Martha Kelley : IPS Consultant, CIS

Martha Kelley

IPS Consultant, CIS

615.532.3012 | 193 Polk Ave., Suite C, Nashville, TN 37210
martha.kelley@tennessee.edu
Martha Kelley serves as a Performance Improvement Consultant with the University of Tennessee Center for Industrial Studies, currently focusing on process improvement projects for the Tennessee Department of Labor and Workforce Development.
 
She also consults with a variety of business, non-profit, medical, and educational organizations.  Current projects include: facilitating the Physician Leadership College of the Tennessee Medical Association, conducting teamwork and supervisory training for the Army Corps of Engineers, and serving as a consultant in strategic planning and change management for the Center for Nonprofit Management.  She also has advised and continues to facilitate updates for the strategic planning processes at the East Tennessee College of Pharmacy, Anderson University, and Hardin Simmons University.  In 2010-2011, she developed a centralized training plan for the Vanderbilt University Medical Center, and served as project manager for the Tennessee Center for Performance Excellence annual conference.
 
In 2007-2010, she worked with Rhodes College in Memphis, TN as they engaged in a re-engineering of student services using continuous improvement principles.  Her duties included fostering teamwork, teaching classes in facilitation, customer service, and strategic planning, as well as working with staff in process improvement and their own professional development.
 
Previously she served as Director of Executive Learning Networks at Belmont University’s Center for Professional Development.  She designed programs, coordinated and directed professional development opportunities for various corporate and government groups, including senior leadership teams.
 
During her Belmont tenure she served as Belmont’s Executive Assistant to the President, Assistant Vice President of Administration and Planning, Director of Quality Research, and Registrar.  Her experience in these areas afforded her insight into organizational development and leadership of initiatives that improved the university’s internal operations.
 
She served on Belmont’s Senior Leadership Team and was actively involved in the development of the university’s strategic plans.  She established systems for collecting the “voice of the customer” and for the communication of summative and trend data to the Belmont community.  Her work in facilitating the operational phase of Belmont’s innovative “Belmont Central,” a one-stop student service center, contributed to the university winning the 1997 RIT/USA Today Award for exceptional teamwork.
 
Her favorite assignment was the development and leadership of the university’s “Lighten Up” team, a team focused on having fun in the workplace.
 
Teaching experience includes team and personal development course work for a variety of corporations and educational institutions.  Areas of expertise include:  continuous quality improvement, delivering quality service, team training, “hiring the best," and leadership development. 
 
She is a summa cum laude graduate of Middle Tennessee State University in speech communications and completed her Master’s degree in psychology from the same institution.  She is an active participant and presenter in numerous professional organizations.
 
Emily Miller : Online Training Specialist, LEIC

Emily Miller

Online Training Specialist, LEIC

865.946.3219 | 1201 Oak Ridge Turnpike Suite 101, Oak Ridge, TN 37830
emily.miller@tennessee.edu

Emily Miller is a Curriculum Specialist with the LEIC. She joined the LEIC in June 2008. Miller hails from Chicago, Illinois and after completing her bachelor’s degree she relocated to south Florida, where she worked for the national leadership organization LeadAmerica as a Program Coordinator and Leadership Specialist. Miller co-developed LeadAmerica’s college-accredited personal development curriculum and facilitated experiential learning workshops to over 4,000 high school and college-aged students throughout the United States. During her graduate studies she was a Coordinator to the Women & Politics Institute's International Women as Leaders program at American University funded by a grant from the Library of Congress.

Miller has authored a number of successful grants for LEIC and conducts needs assessments as well as validations on all of LEIC's programs.

Miller graduated magna cum laude in both her B.A. and M.A. degrees. She holds a Bachelor of Arts degree from DePaul University in Secondary Education and English, and a master’s degree in International Training and Education from American University in Washington, DC.  Her and her husband have three children - a set of boy/girl twins (Franklin and Elizabeth), and another daughter Caroline.

Beth Phillips : Economic Development Team Leader, CIS

Beth Phillips

Economic Development Team Leader, CIS

865.974.0268 | 1610 University Avenue, Knoxville, TN 37921
beth.phillips@tennessee.edu

Beth Phillips leads the Economic Development Team of the University of Tennessee’s Center for Industrial Services, an agency of the Institute for Public Service.  Working with partners across the state, the team focuses on connecting businesses, governments, and economic development organizations with the assets of the university to grow Tennessee’s economy.  Phillips is also the Director of the University’s EDA University Center, which leverages university resources to build regional economic competitiveness, help existing companies innovate and expand, and advance entrepreneurship and technology commercialization.  Her team also manages the Tennessee Certified Economic Developer program, and coordinates its technology-led economic development efforts, including the SBIR/STTR (Small Business Innovation Research/Small Business Technology Transfer) Assistance Center.  Phillips has over thirty years’ experience in economic and community development in Tennessee, including working with the Tennessee Department of Economic and Community Development to recruit new businesses to the state, support existing industry retention and expansion, and enhance community economic competitiveness.  Phillips received her undergraduate degree in marketing and transportation from the University of Georgia, and her MBA from the University of Tennessee.  She and her husband have two daughters and live in Knoxville, where she is active in many community organizations.

 

Sharon Rollins : Program Manager III, MTAS

Sharon Rollins

Program Manager III, MTAS

865.974.0416 | 1610 University Avenue, Knoxville, TN 37921
Sharon.Rollins@tennessee.edu

SHARON ROLLINS

EDCATION

Master of Science in Environmental Engineering, University of North Carolina at Chapel Hill, N.C.

Bachelor of Science in Civil Engineering, Virginia Polytechnic Institute, Blacksburg, VA

 

PROFESSIONAL REGISTRATIONS AND AFFILIATIONS

Registered Professional Engineer in Tennessee, North Carolina and Virginia

Member American Public Works Association (APWA)

Secretary of TN Chapter APWA since 2003

 

EMPLOYMENT

The University of Tennessee, Municipal Technical Advisory Service 1984 - present

Technical Consulting Program Manager: Manage MTAS’ eight technical consultants responsible for delivering fire, police, information technology, human resources, public works and utility services throughout the state.

Consulting: Work with municipal officials, consulting engineers and state and federal agencies to solve public works, water and wastewater problems; prepare request for qualifications for engineering services; conduct management studies; advise on system operations, maintenance and compliance issues; evaluate financing options for infrastructure projects; and develop standard operating policies and procedures for municipal utility and public works operations.  Service area includes one-half of the cities in Tennessee.

Teaching:  Develop and teach courses on public works issues for municipal elected officials and staff. 

Publication Development:  Authored numerous publications for MTAS and EPA; author of articles for technical journals.  Five publications for EPA have been distributed nationally.   

Chuck Shoopman : Assistant Vice President, IPS

Chuck Shoopman

Assistant Vice President, IPS

865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
chuck.shoopman@tennessee.edu

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee. 

Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.

Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization.  While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development.  Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.

An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.

Chris Shults : Grants and Training Specialist, MTAS

Chris Shults

Grants and Training Specialist, MTAS

865-974-8964 | 1610 University Avenue, Knoxville, TN 37921
cshults1@utk.edu

Chris Shults is a grants and training specialist at MTAS. Chris joined MTAS in the Knoxville office as the Tennessee Municipal Benchmarking Project Coordinator on September 2, 2014. Chris graduated from the University of Tennessee, Knoxville with a BA in political science in 2008. After completing his bachelor’s degree Chris continued his education and graduated with a Master’s degree in Public Administration in 2010, and received a PhD in Political Science in 2014 from the University of Tennessee, Knoxville.

Chris’ time at UTK has allowed him to participate in both the practitioner and the academic side of political science and public administration. His academic experience includes teaching various courses at the collegiate level both in the classroom and online, participating in academic conferences and working on research projects with the goal of publishing in refereed journals. His practitioner experience has consisted of gathering, organizing and analyzing data, generating state and local policy reports, and evaluating policy implementations.

Both paths have been rewarding and, as the grants and training specialist, Chris draws on both his academic and practitioner experience to develop grant proposals and develop and deliver municipal training courses.

PJ Snodgrass : Training Consultant, MTAS

PJ Snodgrass

Training Consultant, MTAS

865.974.9858 | 1610 University Avenue, Knoxville, TN 37921
PJ.Snodgrass@tennessee.edu

P. J. started working at UT in October of 1984 in the Knoxville campus IT department. Before coming to UT she had worked as an IT professional in banking, newsprint, and manufacturing.

After several years working in IT she transferred to the Center for Business and Economic Research where she worked on a marketing simulation game with Dr. Ernie Cadotte.

Eventually returning to the UT system IT department, she worked with the financial and payroll groups, converted many databases during the Y2K conversion and started writing training materials for the IT systems. P.J. was a member of the Change Management team on the IRIS project where she wrote many training modules and assisted in a major train-the-trainer project to get hundreds of staff trained across all UT campuses.

While working full time, P.J. earned a masters degree in Adult Education in 1996 and in 2002 earned her doctorate in Human Resource Development. Her dissertation topic was Telecommuting in higher education: An examination of the decision-making factors.

Other publications include Snodgrass, P. J. (1998). Gery on Electronic Performance Support Systems and Technology. In Dean, P. & Ripley, D., Eds. Performance Improvement Interventions: Technologies in the Workplace Volume 3. Washington, DC: International Society for Performance Improvement.

Dean, P., Blevins, S. and Snodgrass, P. (1997). Performance Analysis: An HRD Tool That Drives Change in Organizations. In Phillips, J.J. & Holton, E. F., Eds. Leading Organizational Change. Alexandria, VA: American Society for Training and Development.

Snodgrass, P. and Brewer, E. (2011). Leadership in Higher Education in Adopting a Telecommuting Program. In Wang, Victor, Ed. Encyclopedia of E-Leadership, Counseling and Training.

Before leaving OIT and coming to MTAS, P.J. had been a trainer in OIT for over seven years. She was promoted to Assistant Director of Human Resources in OIT before coming to MTAS as a Training Consultant in November 2009 working with the Certified Municipal Finance Officer program. She is also an adjunct instructor at Tusculum College.

Currently, P.J. supports the Municipal Management Academy program in east Tennessee, the Elected Officials Academy statewide, the Certified Municipal Finance Officer program statewide and develops custom training programs.

P.J. enjoys organic gardening, hiking, and her three dogs who keep her busy!

Richard Stokes : Human Resource Consultant/Office Manager, MTAS

Richard Stokes

Human Resource Consultant/Office Manager, MTAS

615.532.4956 | 226 Capitol Blvd Suite 606, Nashville, TN 37219
Richard.Stokes@tennessee.edu

I joined the staff of The University of Tennessee - Municipal Technical Advisory Service in 1986 as a Municipal Human Resources Consultant.  As an HR consultant, I provide technical HR assistance, training and support to city officials across the state on a wide range of HR issues.  I have written numerous HR articles and technical publications, publish an annual salary and fringe benefit survey of Tennessee municipalities and developed sample policies and forms for city governments. 

I earned a B.A. in Sociology and General Science from Grinnell College in Grinnell, IA and a M.S. in Guidance and Personnel Services from The University of Memphis (formerly Memphis State University), Memphis, TN. 

I am a Past President of the International Public Management Association for Human Resource (IPMA-HR) and IPMA-HR-Southern Region (SRIPMA-HR).  I am the Executive Director of the TN Chapter of IPMA-HR.

I am certified by the International Public Management Association for Human Resources (IPMA-HR) as a “Senior Certified Professional” (IPMA-SCP).  I am also certified by the Society for Human Resource Management as a "Certified Professional" and by the Human Resource Certification Institute as a  “Professional in Human Resources” (PHR).