Communication

COMMUNICATION

John Chlarson : Public Works Consultant, MTAS

John Chlarson

Public Works Consultant, MTAS

731.425.4785 | 605 Airways Blvd. Suite 109, Jackson, TN 38301
john.chlarson@tennessee.edu

Jackson IPS Office Manager

Secretary, Tennessee Stormwater Association

Former Education Co-Chair,Tennessee Chapter of the American Public Works Association

Former Branch President, West Tennessee Branch, Tennessee Chapter of the American Public Works Association

B.S., Civil Engineering, Tennessee Technological University, 1983

John Chlarson has over 30 years’ experience in a wide variety of engineering applications, having worked for government, industry, and private consulting. He established and ran a materials testing laboratory approved by the Corps of Engineers and the Department of Energy.  He has also been the engineer in responsible charge for engineering offices for firms in both Tennessee and Kentucky. Mr. Chlarson was also a City Engineer, responsible, among other things, for a comprehensive Storm Water Management Program.  He has had extensive experience in the design, review, and implementation of storm water control structures and measures.

John Chlarson was the lead in MTAS’s role as the prime contractor for the Tennessee Department of Environments and Conservation’s  EPA Construction Stormwater Initiative Grant to develop selection criteria and training programs for stormwater Qualified Local Programs. John assisted Robert Haley, (former) Assistant Manager of the Permit Section of the Division of Water Pollution Control, in developing Tennessee’s first Phase II Permit and NOI, and the Annual Report.  John also worked with Sidney J. Hemsley, J.D., in co-authoring a statewide Model Stormwater Ordinance and a statewide Model Stormwater Utility Ordinance for municipalities in the State of Tennessee.  John has also assisted in the presentation of several previous Phase II classes across the State of Tennessee.  He is actively involved in monitoring developments in the NPDES Phase II permit regulations, and is the lead contact on Phase II for the Municipal Technical Advisory Service.

Trent Clagg : Training Specialist, NCEL

Trent Clagg

Training Specialist, NCEL

865.974.6627 | 1610 University Ave., Knoxville, TN 37921
trent.clagg@tennessee.edu

Trent Clagg serves as a Training Specialist of the Naifeh Center for Effective Leadership (NCEL) at the University of Tennessee's Institute of Public Service.  Originally from Idaho, Trent Clagg has been involved in service and leadership for several years.  He is the product of three generations of leaders and speakers.  He is a graduate of Lee University earning a degree in Communications, with an emphasis in Telecommunications.  Later on he received his Master’s degree in Educational Leadership from Lincoln Memorial University. He married Mary Hamilton in 2000, and they moved to Lenoir City, TN.  In 2002, he accepted the position as the Manager of the Clayton Performing Arts Center at Pellissippi State Community College in Knoxville, TN.  After serving almost ten years, Trent accepted a position at Lincoln Memorial University to work in the Assessment department and successfully aided the Carter and Moyers School of Education in attaining the honorable National Council for the Accreditation of Teacher Accreditation (NCATE).  Trent has served in multiple leadership capacities in his career including a local non-profit where he has served as a motivational speaker since 2006.  He has been a featured speaker at several camps in the Pacific Northwest as well as many venues in East Tennessee.   He enjoys spending time with his family, discovering the outdoors, and horseback riding.  Trent and his wife Mary have three beautiful daughters, Abby, Annabeth, & Amelia. 

Kim Denton : TCED Director, CIS

Kim Denton

TCED Director, CIS

865.974.8464 | 1610 University Avenue, Knoxville, TN 37921
kim.denton@tennessee.edu

Kim Denton serves as the Tennessee Certified Economic Developer (TCED) Director for the University of Tennessee Center for Industrial Services.  The TCED Program provides quality training, continuing education and professional development opportunities for economic and community development practitioners and community leaders.

Denton came to the university in 2014 as Associate Director in the UT Office of Corporate & Foundation Engagement, which connects industry and foundation partners to opportunities in research, innovation, technology and economic development.  Denton also served as Associate Director of Corporate Relations in the UT Haslam College of Business, where she built a corporate engagement program and managed corporate partnerships.

Prior to coming to UT, Denton spent 15 years as President/CEO of the Oak Ridge Economic Partnership leading the economic development efforts for greater Oak Ridge.  She previously served as Marketing Director for Tennessee’s Resource Valley (now ETEDA) and as Director of Marketing & Corporate Communications for PHP Companies (now Humana).

Denton is past chair of the Tennessee Economic Partnership, past president of the Tennessee Economic Development Council and currently sits on the CDFA Tennessee Advisory Committee and Blount Mansion Board of Directors.  

Denton earned her B.S. in Marketing Communications from the University of Florida and is a Certified Economic & Community Developer.  She is married to Dennis Denton, an account manager with WW Grainger, and enjoys sports, travel and antiques.

Susan Robertson : Information Specialist III, IPS

Susan Robertson

Information Specialist III, IPS

865.974.8518 | 1610 University Avenue, Knoxville, TN 37921
susan.robertson@tennessee.edu

Susan joined the Institute for Public Service in January 2008 after spending three years serving as a communications manager with Scripps Networks. A native of Roanoke, Va., she graduated from East Tennessee State University with a bachelor's degree in communication (journalism). She also worked as a reporter with The Mountain Press newspaper in Sevierville, account executive with two Knoxville public relations agencies and as public relations director/assistant general manager with a minor league hockey team. She received her master's degree from ETSU in 2015.

 

Keith Groves : Solutions Consultant, CIS

Keith Groves

Solutions Consultant, CIS

731.425.4779 | 605 Airways Blvd., Suite 109, Jackson, TN 38301
keith.groves@tennessee.edu

            Keith Groves, Resource Program Manager, joined The University of Tennessee, Institute for Public Service – Center for Industrial Services in March of 2005.  The Center focuses on strengthening manufacturing in Tennessee to secure jobs for the citizens of our state.

            Prior to joining the Center for Industrial Services, Keith worked in retail sales for 11 years and in manufacturing for 16 years.  During the 16 years in manufacturing, he became involved in Lean Manufacturing and has worked extensively in Lean Manufacturing since 1995.  In 2006, Keith worked in the development of a new program for the center called Business Transformation. This is a holistic approach to moving businesses into the future with the tools to increase their ability to compete in a global market and improve profitability.

            In 2011 Lean for Government was a program implemented in State Government to focus on improving processes and to train state employees on Lean Methodologies, Keith has been the core deliverer for this process.

Hannah Holder : Communications Coordinator I, IPS

Hannah Holder

Communications Coordinator I, IPS

865.974.1548 | 1610 University Avenue, Knoxville, TN 37921
hannah.holder@tennessee.edu

Hannah supports the Institute for Public Service and its six agencies in the strategy, brainstorming, creation, production and implementation of graphic design and digital resources. She helps promote the mission and statewide impact of the Institute for Public Service through strategic electronic and print communication. Hannah graduated from the University of Tennessee Knoxville in 2014 with BFA in Graphic Design. 

Brett Howell : Information Specialist II, CTAS

Brett Howell

Information Specialist II, CTAS

615.532.3555 | 226 Capitol Boulevard Building, Suite 400, Nashville, TN 37219
brett.howell@tennessee.edu

Brett Howell, communications specialist, holds a master's degree in public administration from Tennessee State University and a bachelor's degree in English/journalism from Tennessee Technological University, where he also received a minor in history. Since joining CTAS he has been responsible for public policy and fiscal analysis, particularly as it relates to how the state budget and proposed legislation impacts county governments statewide. At CTAS, he is the managing editor of Tennessee County News. Prior to joining CTAS in August 1995, Brett was a newspaper editor with experience in university public affairs. 

Chuck Shoopman : Assistant Vice President, IPS

Chuck Shoopman

Assistant Vice President, IPS

865.974.9854 | 1610 University Avenue, Knoxville, TN 37921
chuck.shoopman@tennessee.edu

Chuck Shoopman is Assistant Vice President of the University of Tennessee’s Institute for Public Service (IPS).  The Institute is composed of five outreach organizations that connect people and solutions to improve the efficiency and performance of businesses and governments across Tennessee. 

Shoopman currently serves on the Board of Directors of the Tennessee Center for Performance Excellence (TNCPE) and is Past-President of the University Economic Development Association (UEDA), representing over 150 member institutions across the U.S.

Before rejoining UT in 2004, Shoopman worked over ten years with the Tennessee Valley Authority’s (TVA) Economic Development organization.  While at TVA he served in a variety of leadership roles, including Acting Vice President of Economic Development.  Program responsibilities ranged from managing the organization’s revolving loan programs and small business assistance efforts to international industrial development activities.

An alumnus of the University of Tennessee at Chattanooga and Vanderbilt University, Chuck and his wife Kathy are the proud parents of two adult sons and two adult daughters.

Janice Rodriguez : Executive Director, TLC

Janice Rodriguez

Executive Director, TLC

615-741-7579 | 220 French Landing Drive, Suite B, Nashville, TN 37243
janice.rodriguez@tennessee.edu

Dr. Janice Snow Rodríguez is the Executive Director of the TN Language Center (formerly the TN Foreign Language Institute). She holds a Ph.D. in Public Administration and Masters of Arts, in Spanish Literature. Dr. Rodríguez has been employed by TLC (formerly TFLI) since 1999, and is credited with researching and recommending a certification program for court interpreters for the State of Tennessee, adopted by the TN Administrative Office of the Courts. She is the Title VI Coordinator for the Institute, works on the TN Supreme Court's Access to Justice Committee for Interpreter Issues, and is a board member for the Metro Nashville Police Department's El Protector Program, and a Commissioner and current Chair for the Metro Nashville Human Relations Commission. 

Certified as a Cross-Cultural Health Care Program Cultural Diversity Trainer, she has conducted numerous cultural awareness and diversity seminars for social services, medical and law enforcement agencies.  She also serves as adjunct faculty for Tennessee State University's (TSU) College of Public Service and Urban Affairs, teaching Human Resources, Organization Theory & Assessment, and Employment Law.  She serves on TSU's advisory committee for International Education. 

She is member of or professionally affiliated with a variety of organizations and associations including Sister Cities Nashville, the Japan-America Society of Tennessee, TN Latin American Chamber, Nashville Hispanic Chamber, Global Nashville Project, the Global Chamber of Nashville, Williamson County Chamber and the Nashville Chamber of Commerce. 

Previous professional experience includes serving as an Information Specialist with the Voice of America's Radio Marti Program in Washington, DC; Information Services Director with an intellectual property law firm in Alexandria, VA; software support for a legal business software company in Brentwood, TN, and adjunct Spanish faculty for Lipscomb University. 

A native Nashvillian, she has two children, Javier and Claudia, and resides in the 12th South area of Nashville.  She enjoys traveling, gardening, pottery classes, singing and listening to live music.  She speaks Spanish and Portuguese and has studied Italian and Arabic.