We are quickly approaching the end of another year. Once again, our employees have traveled the state serving businesses and governments to make life better for all Tennesseans. Whether it’s training our future workforce or helping county government finance personnel become more efficient and effective, our public servants canvas the state finding solutions for our customers.

In FY 2019 our customers reported economic impact of more than $1.2 billion! Much of that impact benefits our state’s small businesses, often the backbones of their communities. In addition to economic impact, we trained more than 24,400 state and local government employees, law enforcement personnel, manufacturers and business leaders. We also received close to 50,000 requests for assistance and made 313,570 contacts in fiscal year 2019.

While our mission remains the same, the services we provide, and how we provide them continue to evolve. We are constantly looking for ways to be more innovative in our deliveries and our offerings; you can see proof of this in our expanded services for veteran’s and our growing relationship with the U.S. Army Criminal Investigation Division.

I’m sure you’ve also noticed the difference in the way we’ve presented our highlights this year. We wanted to be mindful of the environment as well as reach people where they tend to find their news these days. I hope you will take the time to visit our website to read the more in-depth version of our highlights.

On behalf of our employees and the Institute for Public Service, I’d like to thank you for your continued support of our agencies and our collective mission.