IPS Receives Tennessee Center for Performance Excellence Commitment Award

The University of Tennessee Institute for Public Service (IPS) has earned the Commitment Award in the annual Excellence in Tennessee recognition program administered by the Tennessee Center for Performance Excellence (TNCPE). IPS serves businesses and government to improve the lives of Tennesseans.

“We are excited to hear that we received the Commitment award,” said IPS Vice President Herb Byrd. “I’m really looking forward to reading the feedback that we receive from the examiners. We will use this feedback to continue to improve our organization so that we offer the best services to our customers across the state.”

TNCPE is Tennessee’s only statewide quality program and is patterned on the Baldrige Performance Excellence Program, the national standard for recognizing role model performance through innovation, improvement, and visionary leadership. IPS will accept the award at the 25th Annual Excellence in Tennessee Awards Banquet on February 21, 2018, at the Franklin Marriott Cool Springs.

Through an annual evaluation and assessment process, TNCPE recognizes high-performing organizations that demonstrate continuous improvement and role model processes. This year, TNCPE has named 31 organizations as 2017 award winners that represent outstanding achievement in the following industry sectors: health care, manufacturing, service, education, government, and nonprofit.

“Organizations that pursue a TNCPE award have a special drive,” Gov. Bill Haslam said. “The University of Tennessee Institute for Public Service’s commitment to improvement will reach deep into our community, making a significant contribution to the state’s economy, and the wellbeing of its citizens.”

Organizations apply to the TNCPE program at one of four levels. As the levels increase, so does the depth and complexity of the application, which is based on the Baldrige Excellence Framework™. Since the program was founded in 1993, only 24 organizations have attained the excellence designation. One will receive the Excellence Award this year; five organizations will be honored with the Achievement Award; 24 organizations will receive a Commitment Award; and one will receive Interest Recognition.

Commitment Awards are presented to organizations that are beginning to demonstrate serious commitment to, and implementation of, performance improvement principles. They have demonstrated progress by identifying and putting in place a measurement system to capture data and analyze results, and some key process improvements, which are directly attributable to a fact-based improvement process.

“The TNCPE Awards program helps organizations look at the big picture and continuously strive to implement the best practices in their industry or sector,” said TNCPE president Katie Rawls. “But it’s not easy – if it were, every organization in the state would be participating. Our 2017 award winners are truly passionate about performance excellence and have chosen TNCPE and the Baldrige framework to help them become the best they can be.”

A full list of winners can be found on the TNCPE website www.tncpe.org

Established in 1993 as a public-private partnership, the Tennessee Center for Performance Excellence strives to promote economic development and drive organizational excellence by helping companies and organizations grow more competitive in today’s global marketplace through affordable, in-depth assessments. A statewide nonprofit, TNCPE is grounded in the Baldrige Excellence Framework—a holistic framework used by organizations across multiple industries to improve their performance and achieve sustainable results. More than 1,400 organizations have participated in and benefited from the TNCPE program. Five Tennessee businesses—Bristol Tennessee Essential Services, Caterpillar Financial Services Corporation, Pal’s Sudden Service, Eastman Chemical Company, and Federal Express—have been honored with both the prestigious Baldrige National Quality Award and the TNCPE Excellence Award.

For more information about the Tennessee Center for Performance Excellence (www.tncpe.org), contact Katie Rawls, president and CEO at katie.rawls@tncpe.org.

For more information on the Baldrige Performance Excellence Program, visit www.nist.gov/baldrige.

For more information on The University of Tennessee Institute for Public Service, contact Susan Robertson at susan.robertson@tennessee.edu.